Please note we can only accept debit cards
 Click here for the online payment page
ANSWERS
Do I need to use any new software?
You may need to download a specific browser which should contain high encryption (128bit) to use our online transactions service. The information you need is below under the 'is it safe' heading.
We cannot guarantee that your online transactions will work if you do not use the recommended specification.
What can I pay online?
You can pay for:
- council tax
- business rates
- housing benefits overpayments
- general invoices, that includes:
- Building Inspection fees
- Private water samples
- Annual subscription charges
- Senior Railcards
- Some other 'one off' items
- Commercial premises rent
- Hire of halls
- Pitches and rooms
- Pest control
- Service charges for tenants and leaseholder
What else do I need?
- the bill that you want to pay [to copy the reference number]
- your debit card
Is it safe?
Yes it is safe. Your transaction will take place within a secure payment system. We use Secure Socket Layer (SSL) technology, an internet standard supported by major internet browsers. All of your personal and card details are protected by using 128 bit encryption for transmission over the Internet. For a transaction to take place securely your browser must support 128 bit encryption. If your browser does not support this level of encryption, click one of the links below to upgrade your browser [these links are to the application home page only, we cannot specify a direct download link due to the range of operating systems and versions that our customers use]; the links will open in a new browser window:
If you are in a public place we strongly advise that you make sure you are not overlooked as you enter your details to prevent them being misused by somebody else.
It is also recommended to install any updates from Windows Update (http://www.windowsupdate.com)
To upgrade to the latest version of Internet Explorer for Macintosh go to: http://www.microsoft.com/mac
Please check the system requirements on each update site to ensure your computer system will be able to accept the upgrade.
What if it doesn't work?
If you cannot get into the payments page when you click on "make payment", this is probably because your browser doesn't support 128 bit encryption. You are therefore prevented from making a payment since anything less than 128 bit is not secure enough. To make the payment, you will need to update your browser, this is very easy to do and is free - see the section above.
When will my payment be processed?
Your payment can only be processed during the working week. It will not be processed over the weekend or on bank holidays.
Payments made before 3.00pm (15.00) will usually be processed and show on your council tax account on the following working day, all payments made after 15.00 hours will usually be processed and show on your council tax account two working days later.
Which cards do we accept?
You can pay by:
- Visa debit card
- Switch
- Solo
We do not accept any type of credit card or Electron, American Express and Diners Club.
Can I have a receipt?
You will receive a confirmation of your payment on your screen after you make the payment. You can print this out as confirmation. Additionally, if you provide us with an email address, your payment confirmation will be sent to you.
What if my card is refused?
Cards are not refused by Breckland Council - they are refused by your bank. There are many reasons why this may happen and we suggest that you contact your bank direct.
Why is Breckland Council offering online payments?
Delivering council services electronically is part of the Governments 'Implementing Electronic Government' agenda. Breckland Council must make all services available to you electronically wherever possible.
Paying By Direct Debit
Paying by Direct Debit is the most convenient for you as we claim the correct amount each month, on one of the three dates you can specify (5th 15th 25th of each month); this can be paid over 10, 11 or 12 months. It is also the most cost efficient method for the council which helps every citizen.To pay your Council Tax or Business Rates by direct debit please contact us.
Legal Statement
The data that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purpose and not disclosed to any third party.
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