Normal Opening Hours: Open 8am to 6pm Monday to Thursday and 8am to 5pm Friday except for the final Friday of each month when we close at 3.30pm.
Call us on 01362 656 870
The way you contact us has changed recently. Our phones will make use of touch-tone dialling, so with three button pushes or less, you can:
Reach the right services and information, first-time
Beat the queue by leaving a message and requesting a call-back
Make simple automated payments (Eg: Council Tax) at a time that suits you*
*Our Payment Line is open 24 hours a day for: Council Tax, Business Rates, Benefit Overpayments and Invoices. (Please note: There is a service charge of up to 7p per minute. We are hoping to reduce this charge by switching to an 0300 number in the very near future)
Before dialling, did you know you can do most things online
All our on-line forms are easy to use and request just the information we need to process your request. Some processes take longer than others but your request will be read and we will get the ball rolling within two working days.
Planning, Building Control and Environmental Planning
Did you know you can Search for Planning, Building control and Tree works applications on-line
Did you know you can Apply for Benefits and tell us about a change in your circumstances on-line
Council Tax and Business Rates
Did you know you can Tell us you're moving and make payments on-line
Electoral Registration and Information
Did you know you can respond to your Household Enquiry Form On-line or on our phone service (0800 197 9871) or by text (80212). You'll need the security code on your letter to use these options.
Please note we are unable to process Annual Household Enquiry Form changes or confirmations on the Electoral Registration and Information phone line (01362 656 875) but you can call us for further help if you need it.
Did you know you can Report a Noise Nuisance on-line
Environment and Waste
Did you know you can Check your Bin collection day on-line
Housing Advice, Homelessness and Private Sector Housing
Did you know you can Get help with homelessness on-line
Housing Waiting List (Key Select)
Did you know you can Apply to join the Housing Register
Did you know you can View the Public Registers on-line
Payment Line - open 24 hours for: Council Tax, Business Rates, Benefit Overpayments and Invoices. (Please note; There is a service charge of up to 7p per minute. We are hoping to reduce this charge by switching to an 0300 number in the very near future) - 0845 600 1936
Do you have an emergency when the office is closed?
Contact 01522 782246 to speak to an adviser handling emergency calls (homelessness, removal of syringes from public areas, environmental health emergencies etc).
If you are a Flagship tenant and your call is about problems with your home please contact Flagship direct