Contact Us: By Telephone

Contact Us: By Telephone

Open 8am to 6pm Monday to Thursday and 8am to 5pm Friday. We also operate an emergency out of hours service.
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On average, our customers wait 2 and a half minutes to speak to our telephony team, our on-hold messages provide valuable information on current-topics. All our contact numbers begin 01362 656 and are then followed by three digits that will get you through to the most appropriate person to take your call.

Planning, Building Control and Environmental Planning - 01362 656 873
Did you know you can search all our planning applications online?

Benefits - 01362 656 872
Did you know you can Apply for Benefits and tell us about a Change In Circumstances

Council Tax and Business Rates - 01362 656 871
Did you know you can tell us you're moving and pay your council tax

Electoral Registration and Information - 01362 656 875
Did you know you can register online

Environmental Health - 01362 656 870
Did you know you can report a noise or nuisance online

Environment and Waste - 01362 656 878
Did you know you can check your bin collection day online

Housing Advice, Homelessness and Private Sector Housing - 01362 656 870
Did you know you can get help for your housing issue

Housing Waiting List (Key Select) - 01362 656 833
Did you know you can Register and apply for social housing online.

Licensing. - 01362 656 876
Did you know you can view the public licensing registers?

Payment Line - open 24 hours for: Council Tax, Business Rates, Benefit Overpayments and Invoices. (Please note; There is a service charge of up to 7p per minute. We are hoping to reduce this charge by switching to an 0300 number in the very near future)  - 0845 600 1936

All other enquiries
01362 656 870

Do you have an emergency when the office is closed?
Contact 01522 782246 to speak to an adviser handling emergency calls (homelessness, removal of syringes from public areas, environmentyal health emergencies etc).

If you are a Flagship tenant and your call is about problems with your home please contact Flagship Response. You can also visit our emergency planning page for other helpful contact numbers.