Frequently Asked Questions

Frequently Asked Questions

Below is a summary of our day to day frequently asked questions

1    Q     How do I make a payment?
  A Visit our Pay for it page.
     
2 Q I would like to register a change of address.
  A Visit our Report it page - Change of Address.
     
3 Q I have an Emergency between 6pm and 8am and the office is closed.
  A Contact 01522 782246 to speak to an adviser who handles emergency calls for a number of Breckland Council departments.

However, if you are a Flagship tenant you might initially want to contact Flagship Response to discuss your emergency.

You can also visit our emergency planning page for other helpful contact numbers.

Q How do I put my name on the Housing Waiting List with Key Select?
  A Registration for the Scheme is done via on-line application. Visit www.brecklandhousing.co.uk to register. If you are homeless and/or need housing advice visit our Housing page.
     
5 Q How do I apply for housing or council tax benefit?
  A Visit the Anglia Revenues Partnership website to complete an electronic claim form or contact us to arrange a call from a Benefit Assessor.
     
6 Q How do I advise housing benefits of my change of circumstances?
  A Visit the Anglia Revenues Partnership website – change of circumstances.
     
7 Q How can I understand and manage my money better?
  A The Money Advice Service is an independent body which has been set up by the Government and paid for by the financial services industry.
     
8 Q I am a Flagship Housing tenant and need repair(s) done to my property.
  A You can call 0808 168 4555 or visit Flagship Housing Group for information.
     
9 Q How can I dispose of my bulky items?
  A Visit our Environment and Waste, bulky items page.
     
10 Q How do I report a fly tip?
  Visit our Report it page - fly tip. 
     
11  How do I report a road problem (e.g. pot holes, street lighting, verges)?
  A Visit Norfolk County Council's highways page as they are responsible for this type of maintenance.
     
12 How do I apply for a bus pass?
  Visit Norfolk County Council's website or call 0344 800 8020 for information.
     
13 How do I apply/renew my blue badge? 
  Visit Norfolk County Council's website as Blue Badges are issued/renewed by them.
     
14 I am experiencing a nuisance, e.g. pests, noise, who do I contact?
  Visit our Environmental Health, environmental protection page for further details.
     
15  I have lost my dog/I have found a stray dog, who do I contact?
  Visit our Dog Warden Services page for further details.
     
16 Am I on the electoral register?
  Contact us and we can check for you. Alternatively, if you want to register or request a postal or proxy vote, this can be done on-line by visiting our Electoral Services page.
     
17 Q Are you vulnerable or elderly and need an emergency personal alarm (formerly known as Piper Alarm)?
  A

Please visit Flagship Telecare pages for more information, or please call Flagship Telecare on 0808 178 6000

     
18 Q/A FLOODING
    My property is flooding, who do I call?
See Breckland Council's Land Drainage page.
For non-emergency flooding issues due to surface and ground water, i.e. a blocked ditch, who do I call?
Norfolk County Council, as Lead Local Flood Authority, is responsible for co-ordinating the management of local flood risk. See their Flood risk enforcement and consent page.