Frequently Asked Questions
Frequently Asked Questions
Below is a summary of our day to day frequently asked questions
|1||Q||How do I make a payment?|
|A||Visit our Pay for it page.|
|2||Q||I would like to register a change of address.|
|A||Visit our Report it page - Change of Address.|
|3||Q||I have an Emergency between 6pm and 8am and the office is closed.|
Contact 01522 782246 to speak to an adviser who handles emergency calls for a number of Breckland Council departments.
However, if you are a Flagship tenant you might initially want to contact Flagship Response to discuss your emergency.
You can also visit our emergency planning page for other helpful contact numbers.
|4||Q||How do I put my name on the Housing Waiting List with Key Select?|
|A||Registration for the Scheme is done via on-line application. Visit www.brecklandhousing.co.uk to register. If you are homeless and/or need housing advice visit our Housing page.|
|5||Q||How do I apply for housing or council tax benefit?|
|A||Visit the Anglia Revenues Partnership website to complete an electronic claim form or contact us to arrange a call from a Benefit Assessor.|
|6||Q||How do I advise housing benefits of my change of circumstances?|
|A||Visit the Anglia Revenues Partnership website – change of circumstances.|
|7||Q||How can I understand and manage my money better?|
|A||The Money Advice Service is an independent body which has been set up by the Government and paid for by the financial services industry.|
|8||Q||I am a Flagship Housing tenant and need repair(s) done to my property.|
|A||You can call 0808 168 4555 or visit Flagship Housing Group for information.|
|9||Q||How can I dispose of my bulky items?|
|A||Visit our Environment and Waste, bulky items page.|
|10||Q||How do I report a fly tip?|
|A||Visit our Report it page - fly tip.|
|11||Q||How do I report a road problem (e.g. pot holes, street lighting, verges)?|
|A||Visit Norfolk County Council's highways page as they are responsible for this type of maintenance.|
|12||Q||How do I apply for a bus pass?|
|A||Visit Norfolk County Council's website or call 0344 800 8020 for information.|
|13||Q||How do I apply/renew my blue badge?|
|A||Visit Norfolk County Council's website as Blue Badges are issued/renewed by them.|
|14||Q||I am experiencing a nuisance, e.g. pests, noise, who do I contact?|
|A||Visit our Environmental Health, environmental protection page for further details.|
|15||Q||I have lost my dog/I have found a stray dog, who do I contact?|
|A||Visit our Dog Warden Services page for further details.|
|16||Q||Am I on the electoral register?|
|A||Contact us and we can check for you. Alternatively, if you want to register or request a postal or proxy vote, this can be done on-line by visiting our Electoral Services page.|
|17||Q||Are you vulnerable or elderly and need an emergency personal alarm (formerly known as Piper Alarm)?|
Please visit Flagship Homes Alarm Packages pages for more information, or please call Flagship Homes on 0808 178 6000
My property is flooding, who do I call?
See Breckland Council's Land Drainage page.
For non-emergency flooding issues due to surface and ground water, i.e. a blocked ditch, who do I call?
Norfolk County Council, as Lead Local Flood Authority, is responsible for co-ordinating the management of local flood risk. See their Flood risk enforcement and consent page.