| Context indicator | Ombudsman - Total complaints received | | | |
| BVPI 08 | The percentage of invoices for commercial goods and service which are paid by the authority within 30 days of such invoices being received by the authority | 99.00% | 90.09% |  |
| BVPI 09 | Percentage of Council Tax Collected. | 98.70% | 98.50% |  |
| BVPI 10 | Percentage of Non National Domestic Rates collected. | 99.30% | 99.57% |  |
| BVPI 12 | The average number of working days/shifts lost due to sickness absence | 7.50 | 9.68 |  |
| BVPI 78a | Average time for processing new claims (Housing Benefit) | 14.0 | 14.4 |  |
| BVPI 78b | Average time for processing changes in circumstances (Housing Benefit) | 7.0 | 3.6 |  |
| BVPI 79a | Accuracy of Processing (Housing Benefit) | 99.00% | 100.00% |  |
| BVPI 79bi | The amount of housing benefit overpayments (HB) recovered during the period being reported on as a percentage of HB in the local authority area. | 60.00% | 70.99% |  |
| BVPI 79bii | HB overpayments recovered during the period as a percentage of the total amount of HB overpayment debt outstanding at the start of the period plus amount of HB overpayments identified during the period. | 40.00% | 38.85% |  |
| BVPI 82ai | Percentage of household waste arisings which have been sent by the authority for recycling.* | 28.00% | 30.84% |  |
| BVPI 82aii | Total tonnage of household waste arisings which have been sent by the authority for recycling.* | 13500.00 | 14953.21 |  |
| BVPI 82bi | The percentage of household waste sent by the authority for composting or treatment by anaerobic digestion.* | 12.00% | 11.60% |  |
| BVPI 82bii | The total tonnage of household waste sent by the authority for composting or treatment for anaerobic digestion* | 5500.00 | 5645.00 |  |
| BVPI 84a | The number of kilograms of household waste collected per head of the population.* | 400.00 | 378.00 |  |
| BVPI 84b | Percentage change from the previous year in the number of kilograms of household waste collected per head of the population.* | +1.08% | -1.12% |  |
| BVPI 91a | Percentage of household residents in the authority’s area served by a kerbside collection of recyclables.* | 100% | 100% |  |
| BVPI 91b | Percentage of households resident in the authority’s area served by a kerbside collection of at least two recyclables. | 100% | 100% |  |
| BVPI 109a | The percentage of planning applications determined in line with the Government’s new development control targets to determine 60% of major applications in 13 weeks | 68.00% | 67.21% |  |
| BVPI 109b | The percentage of planning applications determined in line with the Government’s new development control targets to determine 65% of minor applications in 8 weeks | 76.00% | 79.70% |  |
| BVPI 109c | The percentage of planning applications determined in line with the Government’s new development control targets to determine 80% of other applications in 8 weeks | 91.00% | 88.28% |  |
| BVPI 126 | Domestic burglaries per 1,000 households. | 3.1 | 2.2 |  |
| BVPI 127a | Violent crimes per year, 1,000 population in the Local Authority area. | 13.00 | 9.17 |  |
| BVPI 127b | Robberies per year, per 1,000 population in the Local Authority area. | 0.3 | 0.1 |  |
| BVPI 128 | The number of vehicle crimes per year, per 1,000 population in the Local Authority. | 6.5 | 3.9 |  |
| BVPI 204 | Percentage of appeals allowed against the authority’s decision to refuse planning applications. | 25.00% | 19.2% |  |
| BVPI 217 | Percentage pollution control improvements to existing installations completed on time. | 95% | 97% |  |
| BVPI 218a | Percentage of new reports of abandoned vehicles investigated within 24 hours of notification. | 91.00% | 96.00% |  |
| BVPI 218b | Percentage of abandoned vehicles removed within 24 hours from the point at which the Authority is legally entitled to remove the vehicle. | 65.00% | 80.00% |  |
