This months most frequently asked questions are:
- How can I make a payment?
- I have a query with my Council Tax account
- I would like to apply for Council Tax and/or Housing Benefit
- Am I on the Electoral Register?
- How do I check my Bin collection day? Can I request a bin collection calendar online?
- My bin has not been emptied? Why is this and how do I report it?
- How do I apply for a bus pass?
- I would like to register a change of address
- How can I dispose of my bulky goods?
- Where is my nearest recycling centre?
- I have a pest I need to get rid of, can you help?
- How much does a garden waste bin cost?
- Can I rent an allotment from you?
- How do I get onto the housing waiting list?
- Who do I speak to about the roads?
- What do I need to do to find out if I need planning permission?
- Who is the Chief Executive?
- What is the telephone number for Peddars Way Housing Association?
- I am in danger of losing my home/I need to find alternative accommodation and may be made homeless. Who do I call?
How can I make a payment?
If you are paying your Council Tax, the easiest method is Direct Debit. You can set up a direct debit online or over the telephone.
You can pay one off Council Tax, Benefit Overpayments, Business Rates and other invoices on-line using your debit card, or you can pay for Council Tax by cash or cheque at Post Offices and Paypoints using a personal barcode.
Debit card payments can also be made on our automated line 0845 600 1936 or visit one of our customer service centres.
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I have a query with my Council Tax account
Register to view your account online 24/7 and receive your Council Tax bills electronically saving paper.
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I would like a Benefits application form
Request a form online, we can even arrange a visit from our specialist staff to help you complete it
Applications are also available at our customer service centres
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Am I on the Electoral Register?
If you are not sure if you are registered on the Electoral Roll at your current address, you can call us on 01362 656 875 and we can check for you. Alternatively, if you want to register, or request for a postal or proxy vote, this can be done on line.
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How do I check my Bin collection day? Can I request a bin collection calendar online?
You can check your collection day online
You can also view a printable collection calendar here. If you are unable to print, please contact us by email on contactus@breckland.gov.uk or call us on 01362 656 878.
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My bin has not been emptied? Why is this and how do I report it?
Your bin must be out by 7am on the day of collection. If your bin is not out by this time, it may not be collected. Bin crews do not follow the same route every week, so even if your bin is usually picked up later in the day, it still needs to be ready for collection at 7am.
If you have received a red card in your black recycling bin, it means that you have placed incorrect items in the bin. We cannot collect the bin while non-recyclable items remain inside.
If you have received a green card, you have placed incorrect items in your green bin. We will be unable to collect while the items remain.
A yellow card indicates that incorrect items have been placed in your brown garden waste bin and we will be unable to collect.
For guidance on what can be placed in each bin, please refer to your waste and recycling guidance.
If your bin has not been collected and you did not receive a card, please call 01362 656 878
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How do I apply for a bus pass?
Apply here for a bus pass application form. Bus passes are free.
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I would like to register a change of address
Update your details online, call into a customer service centre or call us on 01362 656 871.
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How can I dispose of my bulky goods?
A bulky collection service is available through our contact centre, 01362 656 870.
The cost is as follows; £20 for 1-3 items, £40 for 4-6 items. Alternatively items can be taken to any of the recycling centres throughout the County.
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Where is my nearest recycling centre?
Norfolk County Council provides 19 recycling centres across the county where residents can recycle and dispose of their household rubbish free of charge.
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I have a pest I need to get rid of, can you help?
This is handled by SM Pest, our contractor. They can be contacted on 01362 794 419.
Bats are protected and legally you are not allowed to disturb them. For further information call Norwich Castle Musuem 01603 223 643 or the Bat Trust Helpline 0207 627 88 22.
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How much does a garden waste bin cost?
The brown garden waste bin will cost you £36 this collection is an annual subscription and receive 26 collections.
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Can I rent an allotment from you?
Allotments are dealt with by your Parish Council, please contact us and we will put you in
touch with your parish clerk.
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How do I get onto the housing waiting list?
Please contact ARP Trading on 01842 756 416.
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Who do I speak to about the roads?
Please contact Norfolk County Council Highways Department on 0344 800 8009.
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What do I need to do to find out if I need planning permission?
Please complete our Permitted Development Form we will then advise whether planning
permission is required or not.
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Who is the Chief Executive?
Trevor Holden is our Chief Executive Officer.
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What is the telephone number for Peddars Way Housing Association?
The telephone number is 01362 694858
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I am in danger of losing my home/I need to find alternative accommodation and may be made homeless. Who do I call?
Call 01362 656 870 and we will take your details and pass them to the duty housing officer, who will then call you back to help with your situation.
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