What happens to a complaint?

As set out in theStandards Arrangements there are potentially four stages to dealing with complaints:

  1. Initial consideration of complaint
  2. Formal consideration of complaint
  3. Investigation
  4. Hearing Panel

Not all complaints will progress through all four stages. Opportunities are provided throughout the arrangements to enable local resolution between the complainant and the subject member.

The complainant can at any time request to withdraw a complaint however the Monitoring Officer / Hearing Panel may decide that it remains in the public interest to continue to pursue the complaint though the process.

The Hearing Panel is made up of three Councillors drawn from the Councils Standards Panel. The Standards Panel is made up of six District Councillors and receives an annual report from the Monitoring Officer on the complaints that have been received.

Last updated: 01/09/2020 08:24:06