People who call our Contact Centre

When you telephone the Council, including when you call the Council's Contact Centre, your call may be recorded.

The reasons for this include to help with staff training and to maintain records of conversations, to help with the detection, investigation and prevention of crime. We will tell you if your call is being recorded.

Our Customer Contact Centre receives contact from the public which is processed by our customer relationship electronic system and then is either resolved or ported over to the relevant service.  The privacy notice relating to the processing of this information is therefore held by the Service concerned and can be found via our website, or by speaking to the relevant service Department.

Last updated: 21/07/2021 06:36:55