Community Support Hub
Are you or someone you know vulnerable?
If you are vulnerable or know of somebody who is vulnerable please contact the Norfolk County Council Support Helpline on 0344 800 8020
We are very aware of the increased need to support vulnerable people across our communities, and the enormous response from people wanting to help in any way they can.
What are we doing to help? How can you get involved locally?
Breckland Council are putting in place ways in which we can best support communities and our most vulnerable residents, helping them keep safe and well during the coronavirus (COVID-19) situation. The best way to do this will be at the local level.
Breckland Council has created a new Community Support Hub Network, which will seek to assist the voluntary support groups emerging at a local level, from which our most vulnerable residents, who are not in receipt of support from adult or children's social services, can be signposted towards.
This includes those who have been isolated but need deliveries of medicines and food, people who would benefit from welfare phone calls, or simply to cascade updates on latest guidance within communities.
Breckland Council staff will be there to offer support where possible and necessary across the District in partnership with these volunteer groups. The hub will also draw on the invaluable expertise of Voluntary Norfolk staff and other voluntary and community sector partners.
The Community Support Hub Network will form part of a wider Norfolk-wide network and link in with the national volunteer line which was recently announced by Central Government.
In the first instance, the volunteers will be directed to support nearby 'vulnerable people', with a comprehensive list being drawn up using data held by local councils, the NHS, Adult Social Care, Children's Services and Public Health.
This is a rapidly changing situation, and we are currently gathering information to help us organise and offer support.
Here's how you can get involved or receive support...
Can you volunteer? Get in touch
- People who would like to volunteer - or who are volunteering already - can register online at Voluntary Norfolk
Are you part of a group offering local support?
- If you have organised or are currently running a new informal local coronavirus (COVID-19) volunteer group, please get in touch with Voluntary Norfolk so we have the group's details for local residents
- If you are part of a group and not sure if they should register on the portal, they can contact the Volunteering Team at firstname.lastname@example.org and you will be talked through the process
Are you a group looking for advice and guidance?
- If your group requires need information and advice about setting up a new group or working with volunteers, staff at Voluntary Norfolk and Community Action Norfolk are able to provide some support. Please contact email@example.com, who will help provide you the information you need or signpost you to other experts in this field
- Further useful guidance for groups that are setting themselves up as local Mutual Aid Groups, put together by the umbrella group Covid-19 Mutual Aid UK can be downloaded from https://covidmutualaid.org/resources/
Are you or someone you know vulnerable?
- If you are vulnerable or know of somebody who is vulnerable please contact the Norfolk County Council Support Helpline on 0344 800 8020. The Norfolk Assistance Scheme can also help you get the ongoing support you need.
Need further information or support?
Useful advice and support links.
- Supporting your community
- Community Action Norfolk
- Norfolk Community Foundation
- Coronavirus (COVID 19) Guidance for Businesses and Employers
- Mid-Norfolk Food Banks
- Thetford Foodbank
- Citizens Advice
- Public Health England
- Breckland Council Service Update
- Breckland Council Council Tax customer contact page
- Breckland Council Facebook
- Breckland Council Twitter
Last updated: 06/10/2020 09:58:33