Guidance for individuals and families

The coronavirus pandemic is a rapidly evolving situation which may be causing you or your family concern. Below outlines some of the ways you can reduce the spread of the virus and the support available from the council.

Health guidance

To help stop the spread of the virus - and keep yourselves, your loved ones and people in your communities safe - it is important that you stay up to date with the latest official advice. You can find links to this advice on thehealth and wellbeing page.

Shielding letters

In February the Government has announced a large expansion of the number of people being asked to shield in England adding an extra 1.7 million people to the list. If you have received a letter asking you to begin shielding and you need help with things like accessing supermarket delivery slots, prescription collection, befriending, loneliness and wellbeing support please call us on 0344 800 8020 option 1, then option 4 or email stating "Shielding Support" in the subject title of your email.

Self Isolation Payments

If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to financial support during your self-isolation period. Further details on the Self Isolation Payment scheme and an application form can be viewed here. You can find more information and support on the Norfolk County Council website.

Community Support Hub

We have created a network to support vulnerable people who have been isolated by the virus with deliveries of food and medicines.  This is being run by staff from the council and a host of volunteers. If you think you may benefit from this or could volunteer your time helping local people, you can read more on ourCommunity Support Hub page.

Advice for parents - when to keep your child off school

If your child is showing even one of the main symptoms of coronavirus you should keep them at home. The main symptoms are:

  • A high temperature
  • A new, continuous cough - This means coughing a lot, for more than an hour, or 3 or more coughing episodes in 24 hours
  • A loss or change to sense of smell or taste - this means they cannot smell or taste anything, or things smell or taste different to normal

The NHS have provided aIcon for pdf symptom checker guide [148.79KB] and a Icon for pdf COVID-19 schools guide [224.98KB] for parents, explaining what you should do in certain circumstances if a child is unwell, which may be COVID-19 connected.

Hardship funds

Central Government has announced a £500m National Hardship Fund to support the most economically vulnerable people and households during this period of uncertainty. Households that are already in receipt of Council Tax discount will be eligible for a one-off credit of £150, which will automatically be applied to their Council Tax accounts during April, May or June. There is therefore no application process and no need to contact the council to request this. New Council Tax bills will be produced and issued once the additional funding has been applied.

Norfolk Assistance Scheme

There are many people in our community who are vulnerable, and even more so during the coronavirus outbreak.The Norfolk Assistance Scheme can help you get the ongoing support you need. 


Breckland Council has already committed£10,000 to help stock local foodbanks across the district so they can continue to support some of the most vulnerable people in the district. We are also continuing to explore additional ways we can work together.

Last updated: 18/02/2021 09:27:51