Frequently Asked Questions

What should I do before making a complaint?

If it is safe, you can try calmly speaking to the person involved to explain the issue.  Do not approach them if you think they may be violent, aggressive or unpredictable.  In those circumstances, contact the police.  

Can I remain anonymous when making a complaint?

No. We do not accept anonymous complaints.  We need to speak to the person making the report to gather essential information and evidence in order to progress a case.  However, your report will be treated as confidential: we do not disclose your identity to the person complained about without your consent.  

How do I report ASB?

• If you or the individual involved are tenants of social housing, you must report the issue to your Housing Association first
• To report ASB to Breckland Council, use our online form (details)
• If a crime is happening or someone is at risk of immediate harm, call 999
• For non emergency crime reports, call 101

What information should I include in my report?

Please provide:

• Your name and contact details
• What happened
• Dates, times and how often it occurs
• Where it happened
• Who was involved (if known)
• How it affects you or your household
• Any evidence (photos, recordings, diary sheets - if safe and lawful to gather)

Will my identity be kept confidential?

Yes.  We will not share your personal details without your consent unless we are legally required to (e.g., for safeguarding purposes).
However, the person complained about may sometimes infer who raised the concern based on circumstances

What will the council do after I report ASB?

An officer will assess your report and may contact you for more information.  We may work with the police, your housing provider or support services to investigate and decide the next steps.

What if the Council decides not to investigate?

Not all concern meet the legal threshold for ASB.  If this happens, we will:

• explain why, and
• offer advice or signposting (e.g., Citizens Advice, your housing provider, police, legal services)

In some circumstance, you may wish to seek independent legal advice about possible civil action. 

What happens if I stop responding to the Council?

If we cannot contact you or you stop engaging, we may have to close the case as we cannot progress it without your involvement.

What support is available for me?

You will be supported by:

• ASB or Environmental Health officers
• Police
• Housing & Suffolk Victim Care
• Adult or Children's Services
• Mental Health Services

We will discuss the most relevant options for your situation. 

My complaint was closed but I don't feel it has been resolved.  What can I do?

If you have three separate report of ASB within six months and feel they have not been addressed effectively, you may request an ASB Case Review (Community Trigger).  This is an independent review of agency responses to your reports.