Frequently Asked Questions

Why have I been contacted by the Council?

A concern has been raised about behaviour linked to you or your household.  Contacting you helps us understand the situation and resolve issues early.  It doesn't mean  you are guilty of anything 

Who made the complaint?

We cannot disclose the complainants identity without permission.  Our focus is on resolving issues, not identifying individuals.

What should I do if I disagree with the complaint?

Tell us your side of the story.  You will have the opportunity to explain what happened. 
Mediation is often helpful for resolving misunderstandings.

Will I get into trouble?

Not necessarily.  Most cases are resolved through discussion, advice, agreement or mediation.  Formal action is only considered when behaviour is persistent, harmful and supported by evidence.

What if I think the complaint is unfair or malicious?

Tell us.  We assess all reports for fairness and will not take enforcement action based on malicious or prejudiced allegations

Will this affect my tenant?

If you are a social housing tenant, your housing provider may become involved.  Tenancy action is a last resort and is only taken for serious or repeated ASB supported by evidence.

Can I get help if I'm struggling with issues contributing to the behaviour?

Yes.  We can make referrals for:

• Housing support
• Health or wellbeing services
• Mediation
• Community or support organisations

Our role us to help resolve issues, not punish people

What happens during an investigation?

We may:

• Take statements
• Review evidence
• Visit the location
• Speak to involved parties
• Install noise monitoring equipment or mobile CCTV cameras

We will explain expectations, next steps and any actions you may need to take.

What is I want to challenge or appeal a decision?

You can:

• speak to the ASB officer
• Provide further information
• Use the Council's complaints process

We will explain your options

Can I bring someone with me to any meetings?

Yes.  You may bring a support worker, friend or family member if you feel it would help.