Welfare Coordinator Ref: 17-25
Job Description
Job summary
Grade: | 9 |
|---|---|
Responsible To: | Early Intervention Team Leader |
Responsible For: | No reporting responsibilities |
Job Purpose: | The Welfare Coordinator is responsible for providing comprehensive welfare support to vulnerable residents. This includes assessing needs, developing and implementing support plans, and connecting individuals and families with appropriate services and resources. The coordinator will work closely with agencies and community organisations to ensure a whole-system approach to vulnerability in our community. |
Location of Job: | Elizabeth House, Dereham, at a variety of temporary accommodation locations within and outside of the district and in people's homes. |
Directorate/ Service Area: | Housing and Communities |
Description of duties:
- Conduct assessment of individual and families to identify their needs and vulnerabilities.
- Connect individuals and families with appropriate services and resources, including housing, health and community organisations.
- Build and maintain strong relationships with community partners and agencies to facilitate collaboration and resource sharing.
- Advocate for the needs of vulnerable individuals and families, working to address systemic barriers and inequities.
- Maintain accurate and up-to-date records of all casework activities, including assessments, support plans and progress notes.
- Participate in regular case conferences and team meetings to share information and coordinate services.
- To ensure compliance to all Breckland Council policies, procedures, standard operating practices, with recommendations for action and continuous improvement.
Responsibilities for:
Referrals:
- To manage referrals via multiple platforms including email, phone call and systems.
- Ensure all activity is logged on systems and referrals where applicable.
Providing Personalised Support:
- Help people identify wider issues that impact on health and wellbeing and signpost to relevant organisations who can support.
- Be a friendly and engaging source of information about health, wellbeing and prevention approaches.
- Introduce people to appropriate community groups, activities and statutory services.
- Seek advice and support from the relevant identified individual(s) to discuss concerns, referring to a suitable professional if required.
Support to VCSE and Community Groups:
- Forge strong links with a wide range of VCSE organisations, community and neighbourhood level groups, utilising their networks where applicable.
General Tasks:
- Work sensitively with people to capture key information to support their needs through multi-agency support networks.
- Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
- Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
This job description is not exhaustive.
Share this page
