Welfare Coordinator Ref: 17-25

Experience and Knowledge

Essential

• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way
• Experience of dealing with demanding and challenging people in difficult/sensitive situations.
• Working knowledge of a wide range of office ICT applications
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Able to support people in a way that inspires trust and confidence
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to identify risk and assess/manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person's needs are beyond the scope of the link worker role
• Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
• IT

Desirable:

• Local knowledge of VCSE and community services in the locality
• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups

Qualifications

Essential

• Demonstrate commitment to professional and personal development
• GCSE Maths and English grading 9 - 4 or equivalent

Behaviours

Collaborative

• I recognise the skills, talent and experience of others and reach out to them for their contribution and input.

Ambitious

• My approach to work is filled with positivity and optimism.
• I have an open mindset, take risks and explore new ways of doing things.

Results-driven

• I am driven, showing courage and resilience even when things don't go to plan.

Empowering

• I ask for help and support when needed, and take responsibility if things don't go well, learning from it for my own and for the organisation's development.

Supportive

• I understand and take care of my own wellbeing, as well as the wellbeing of those around me.

Mental Demands

Personal issues of others, occasional requirement to work flexible hours to meet the demands of the role

Health & Safety (exposure to risk)

None