Safer Streets Warden Ref: 37-25

Person Specification

Experience of working in an enforcement or compliance related role.
Experience of working in a customer facing role.
Knowledge of anti-social behaviour legislation, the Environmental Protection Act 1990 and safeguarding practices
Experience of dealing with the public in challenging situations requiring de-escalation
Knowledge of GDPR, the Data Protection Act 2018 and handling sensitive and confidential information
Experience of effective partnership working
Knowledge of safe working practices as a risk-based approach.
Excellent decision making and problem-solving, particularly in a customer-focused role, with the ability to think outside of the box. Excellent verbal and written communication skills, interpersonal skills and the ability to communicate effectively with a wide variety of audiences
An attention to detail and ability to record interactions accurately.
Confident and assertive with the ability to deal with contentious situations tactfully and diplomatically
Highly developed team working skills.
Highly motivated and ability to manage own workload.
Sound judgement and decision making.
Full UK driving licence and access to own vehicle

Local Government or regulatory experience
Previous experience of working in a political environment
Mental Health awareness and first-aid training
Experience of working with statutory partners, voluntary, community and resident groups
Any other relevant experience in a similar or related role
IT literate
Accurate and contemporaneous record keeping
Ability to converse in additional language(s)

Collaborative:

I look for ways to work in partnership with colleagues across services, Members and external partners #oneteam
I recognise the skills, talent and experience of others and reach out to them for their contribution and input
I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge
I celebrate success with my colleagues

Ambitious:

I am a proud ambassador for the Council, taking pride and responsibility for the work we do and encouraging others to do the same
I have an open mindset, take risks and explore new ways of doing things
My approach to work is filled with positivity and optimism
I work hard to build relationships inside and outside my own area of work

Results Driven:

I am flexible ensuring I provide the best possible service
I understand our council priorities and how I make a difference.
I keep to my promises and challenge myself and others to deliver high-quality services
I make sure I am clear on what I need to achieve, keeping a focus on results and solutions

Empowering:

I show energy and drive to explore new opportunities and challenge the status quo
I take responsibility if things don't go well and learn from it for my own and for the organisation's development
I appropriately challenge unacceptable behaviour
I ask for help and support when needed

Supportive:

I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience
I understand and take care of my own well-being and of that of those around me.
I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable
I trust colleagues to do their job knowing this may not always be visible in a traditional 9-5 work pattern