Safer Streets Warden Ref: 37-25

Experience, Knowledge and Skills

Essential

• Experience of working in an enforcement or compliance related role.
• Experience of working in a customer facing role.
• Knowledge of anti-social behaviour legislation, the Environmental Protection Act 1990 and safeguarding practices
• Experience of dealing with the public in challenging situations requiring de-escalation
• Knowledge of GDPR, the Data Protection Act 2018 and handling sensitive and confidential information
• Experience of effective partnership working
• Knowledge of safe working practices as a risk-based approach.
• Excellent decision making and problem-solving, particularly in a customer-focused role, with the ability to think outside of the box.  Excellent verbal and written communication skills, interpersonal skills and the ability to communicate effectively with a wide variety of audiences
• An attention to detail and ability to record interactions accurately.
• Confident and assertive with the ability to deal with contentious situations tactfully and diplomatically
• Highly developed team working skills.
• Highly motivated and ability to manage own workload.
• Sound judgement and decision making.
• Full UK driving licence and access to own vehicle

Desirable

• Local Government or regulatory experience
• Previous experience of working in a political environment
• Mental Health awareness and first-aid training
• Experience of working with statutory partners, voluntary, community and resident groups
• Any other relevant experience in a similar or related role
• IT literate
• Accurate and contemporaneous record keeping
• Ability to converse in additional language(s)

Qualifications

Essential

• 5 GCSE's grade C/4 or above, including English & Maths or equivalent

Desirable

• Any additional relevant qualifications

Essential Behaviours​​​​

Collaborative:

• I look for ways to work in partnership with colleagues across services, Members and external partners #oneteam
• I recognise the skills, talent and experience of others and reach out to them for their contribution and input
• I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge
• I celebrate success with my colleagues

Ambitious:

• I am a proud ambassador for the Council, taking pride and responsibility for the work we do and encouraging others to do the same
• I have an open mindset, take risks and explore new ways of doing things
• My approach to work is filled with positivity and optimism
• I work hard to build relationships inside and outside my own area of work

Results Driven:

• I am flexible ensuring I provide the best possible service
• I understand our council priorities and how I make a difference.
• I keep to my promises and challenge myself and others to deliver high-quality services
• I make sure I am clear on what I need to achieve, keeping a focus on results and solutions

Empowering:

• I show energy and drive to explore new opportunities and challenge the status quo
• I take responsibility if things don't go well and learn from it for my own and for the organisation's development
• I appropriately challenge unacceptable behaviour
• I ask for help and support when needed

Supportive:

• I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience
• I understand and take care of my own well-being and of that of those around me.
• I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable
• I trust colleagues to do their job knowing this may not always be visible in a traditional 9-5 work pattern

Health & Safety (exposure to risk)

The post is exposed to occasional unavoidable risks including:

• Dealing face to face with difficult situations that may be confrontational.
• Emotionally Demanding Situations
• Exposure to inclement weather and environment.