Housing Allocations Officer Ref: 48-25

Job Advert

Salary: Grade 9, starting at £25,539 per annum
Hours: Full time, 37 per week
Basis: Permanent contract
Place of Work: Working from offices in Dereham and Thetford, some home visits and occasional home working

Would you like a job where what you do:

makes a difference to some of the most vulnerable people in your community?
ensures excellent quality of service for customers who want to apply to the council's housing register

We are seeking someone to assess housing register applications and be a key contact for partner housing associations, helping the choice-based lettings system to run smoothly.

About you:

The type of person that you are and your attitude is just as important to us as your working experience. People like dealing with you because you make things easy for them to understand and you focus on and listen to what they say. You are empathetic and will do whatever you can to help, which allows you to quickly establish rapport and build strong relationships. You provide fair and accurate feedback to others, helping them to believe in themselves, see what they are capable of achieving and create the conditions for people to grow and develop for themselves. You are quite happy to take responsibility for your own decisions and accountabilities.

You will deal sensitively with situations that may be challenging but require clear and logical decisions to be made. You keep going no matter how difficult things get and use setbacks as a springboard for greater success. You have an inner composure whatever the situation and are exceptionally well-organised, ensuring that everything you do is accurate and error free. Although you plan your work out in advance, you regularly re-prioritise to manage changing demands. Although you like to work within fixed guidelines you enjoy working out how things can be improved or done better.

You are passionate about providing the best possible service for our residents.

Collaborative; Ambitious; Results-Driven; Empowering; Supportive

OK, I'm interested... But is it really the job for me?

As a Housing Allocations Officer you will:

Carry out assessments of applications to join the housing register.
Assess households who do not qualify for the housing register and provide them with advice about alternate housing options.
Determine wait time, level of preference, and any special factors which may affect their applications.
Provide comprehensive advice and assistance to applicants on the Breckland Key Select Scheme
Take decisions and notify applicants where a change to their circumstances has changed their priority on the housing register
Review cases to ensure the banding and bedroom allocation is accurate
Ensure applications to join the housing register are dealt with in compliance with the allocation scheme
Carry out administrative procedures relating to the lettings process and produce statistical information on homelessness, allocations, voids etc.

Please see the job description and person specification for more a comprehensive list of duties and for the qualities needed.

If you would like an informal chat regarding this role please contact Tammy.Giff@breckland.gov.uk

Closing date - 9am, Monday, 8^th December 2025
Interviews - Tuesday, 16^th December 2025