Switching provider or accessing discounted social tariffs can help households save money. If you're struggling with energy bills it may be worth contacting your supplier to see if they have a hardship fund or are offering deferred payments.
Anglian Water offer tariffs for low income households which can offer up to 50% discount on water and sewage charges. Residents can call the Extra Care Team on 0800 169 3630 to discuss switching tariff or discuss other ways that Anglian Water could help.Visit their website for more information. (opens new window)
Housing Benefit
If you are pensionable age, or working age and living in Supported or Temporary accommodation you can apply for Housing Benefit for help with your rent. If you do not meet these conditions, you will need toapply for Universal Credit (opens new window) for help with your housing costs. How much you get depends on your household income, circumstances and housing status.
Council Tax Reduction
You can apply for a reduction in your Council Tax bill if you're on a low income or claiming benefits.
Discretionary Payments are short term or one off payments that are given to anyone experiencing exceptional financial hardship. You must be receiving Housing Benefit, the Housing Element of Universal Credit or Council Tax Reduction to be considered for it.
There are two discretionary payment funds available:
Discretionary Housing Payments - for those receiving Housing Benefit or the Housing Element of Universal Credit
Discretionary Exceptional Hardship Payments - for those receiving Council Tax Reduction
If you want to make a claim you must:
be receiving either Housing Benefit or Council Tax Reduction or the Housing Element of Universal Credit
explain in writing why you need extra help
be able to provide evidence to support your application
All applications are assessed on a case by case basis.
If you are in receipt of certain benefits, have high fuel costs, or have underlying health issues, you may be eligible for support from a housing grant.
For more information on housing, homelessness and other grants and loans available through our Housing Team, please visit ourHousing web page.
Financial Support
Household Support Fund
The Household Support Fund is money given to Norfolk County Council by the UK Government to help people who are struggling with everyday costs, such as food and energy bills. The current funding is available from April 2025 until March 2026.
Local councils have also received some of this money.
If you need help with essentials, a professional who is supporting you can make an application to Breckland Council on your behalf.
Residents cannot apply directly. If you or someone you know requires welfare or wellbeing support, visit ourHealth and Wellbeing orFood pages for details of how Breckland Council may be able to help. Alternatively, please find details about the Norfolk Crisis Support Fund below.
If you are a professional working with Breckland residents who need financial support, please e-mail us at community@breckland.gov.uk (please do not send resident details by email).
Norfolk Crisis Support Fund
Norfolk Crisis Support Fund can help you with the costs of food and gas/electricity.
You can apply directly (no referral needed) using the online form or over the phone.
You will need to complete an application form and provide a bank statement to verify your situation.
The Customer Service Centre at Norfolk County Council can support you with completing an online application, if you are unable to do so yourself. You can reach them on 0344 800 8020.
The Client Hardship Service (CHS) provides support to people living in Norfolk who are struggling financially and also claiming a means tested benefit (such as Universal Credit, Employment Support Allowance, Pension Credit, Tax Credits).
They provide a range of support which includes supporting you with money management and budgeting support and advice, supporting grant applications, providing cost comparisons for utilities and supporting with switching to cheaper providers or tariffs. Please see their website for full details of the support they offer.
If you don't have enough to live on whilst you wait for your first payment, you can ask for anadvance payment (opens new window) after you've made a claim. You can also ask for a hardship payment if you cannot pay for rent, heating, food or hygiene needs or because you got a sanction. You need to pay it back through your Universal Credit payments - they'll be lower until you pay it back.
Change how you get your Universal Credit:
If you're having financial difficulties or you're behind on your rent, you or your landlord may be able to apply for an Alternative Payment Arrangement (APA).
Depending on your circumstances, you could get an APA to:
Get your rent paid directly to your landlord
Get paid more frequently than once a month
Receive split payments, if you're part of a couple
Speak to your work coach to apply for an APA.
Other benefits you can claim:
If you want to claim a benefit without your savings, your partner's savings or their income being taken into account, you can apply for either:
Pension Credit is available to residents of State Pension age and on a low income, to help with living costs. Pension credit is a 'passport' benefit which allows access to other support such as Warm Homes Discount and NHS dental treatment.
Offer free, impartial advice on debt, benefits, employment and housing issues. To make sure you're getting all of the support you're entitled to, get in touch directly via the Advice line on freephone 0800 1448848 or via theCitizens Advice website. (opens new window)
CAP
Get free professional help getting out of debt, budgeting, making your money go further or help finding a job. CAP have debt centres in Dereham and Mid-Norfolk which offer face-to-face, video and telephone appointments. Clients are linked up with a befriender to provide practical and emotional support through the journey out of debt.
CAP works with local churches and is regulated by the Financial Conduct Authority. This service is suitable for those with low literacy and mental health needs.
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing. They can sometimes beat the rates on the high street. Take a look at local options atFind Your Credit Union (opens new window)
Food
Nourishing Norfolk Food Hubs
There are now a number of Food Hubs located across Breckland. Please find your nearest Food Hub below:
The Burrell Supermarket, Charles Burrell Centre, Thetford, IP24 3LH
The Food Cabin, Wellspring Family Centre, 35 Neatherd Road, Dereham, NR19 2AE
The Pantry, next to Kenninghall Village Hall, School Close, Kenninghall, NR16 2EL
Watton Food Hub, Watton Community Centre, Harvey Street, Watton, IP25 6EB
The Shelf, Pop-Up Pantry - Mobile Food Hub in Breckland - Visit the webpage for more information: The Shelf Pop-Up Pantry
Community Fridges
Pick up surplus food and prevent food waste by visiting your nearest Community Fridge. There are four community fridges in Breckland, which anyone can access and the food is free of charge as it's nearing its sell-by date. So far Community Fridges have helped thousands connect to their communities, access nutritious food, save money and reduce waste.
Food banks in Breckland welcome and support everyone who is referred to them, always acting with respect and without judgment. Volunteers will give a minimum of three days' emergency food and offer support to resolve some of the difficulties you might be facing.
In order to get help from a food bank you will need to be referred with a voucher. These can be obtained from Breckland Council, please call 01362 656870
Breckland Food banks are located at the following locations:
Many food shops and supermarkets can deliver food to your door when ordered on their website. Morrisons also offer a telephone shopping service where orders can be made over the phone. For further details please see theMorrisons website (opens new window)
If you are in financial hardship and cannot pay your living costs, the Client Hardship Service may be able to support with essential kitchen appliances, such as a fridge, freezer or cooker if you are eligible.
If you are eligible for free school meals, you will also receive a monthly 'cost of living' voucher.
The vouchers will be £15 per month, per child. There is an additional payment of £15 in July and August for the summer holidays.
The vouchers will be paid up to and including September 2024.
If you receive a means-tested benefit and are entitled for Free School Meals (Pupil Premium) you will automatically receive the vouchers from your child's school.
If you haven't received your voucher or have any other issues please send an email to freeschoolmealsparentscarers@edenred.com providing your name, your child's name and the name of your child's school.
The vouchers are provided by Edenred and can be used for food and groceries.
The Big Norfolk Holiday Fun is a Norfolk County Council scheme, delivered alongside our partners Active Norfolk, to help your child move lots, eat well and have fun.
It is a government funded programme to provide school aged children eligible for free school meals with access to free healthy meals and activities in the school holidays.
The scheme provides holiday activities for children and young people aged 5-16 years old in Norfolk. If your child is 4 years old but they are in school, they can take part.
Children not in receipt of free school meals can also attend but a fee is applicable.
Covering the whole of Breckland, Welfare Officers undertake a holistic assessment of needs and offer information, guidance and signposting to organisations who are well placed to provide the support someone needs.
The type of referrals we can accept include low level financial issues; health concerns which are impacting well-being and loneliness and isolation. Officers can help with referrals into hardship funds and targeted support such as social prescribing, whose services have specific referral criteria.
We are unable to provide emergency or high threshold support where police, ambulance, fire, GP or social care services are required.
We accept self-referrals or referrals from family, friends or a professional - but you must obtain the person's consent.
Breckland residents have access to social prescribing services via their GP surgery, which is delivered by a range of providers. Social prescribing takes a holistic approach to supporting residents by offering people time to explore their issues and take greater control of their health, wellbeing and social welfare.
Social prescribing works for a range of people, including:
Those with one or more long-term conditions.
Those who need support with their mental wellbeing.
Those feeling lonely or isolated.
Those experiencing financial or housing issues.
Those who have complex social needs that impact their wellbeing.
Those who are carers or supporting others in some way.
All Breckland residents can contact their GP surgery directly to request a referral into social prescribing.
If you are a registered patient at Orchard Surgery, Theatre Royal Surgery, Mattishall & Lenwade Surgery, Toftwood Surgery, Shipdham Surgery or North Elmham Surgery, you can self refer via the online form on ourSocial Prescribing web page.
Mental Health
If you are struggling to cope with life's challenges, are feeling stressed or overwhelmed and want to access help, there are a range of services available to Breckland residents.
Wellbeing Norfolk & Waveney provide a range of support for people with common mental health and emotional issues, such as low mood, depression or stress. We work with you to help you make the necessary changes to improve your wellbeing and quality of life. Call 0300 123 1503
The Vulnerability Registration Service (VRS) gives vulnerable people a single place to register their status, helping them avoid repeating the same difficult conversations each time they engage with organisations such as lenders and creditors. The service aims to help vulnerable consumers protect themselves against the financial, social and personal hardship suffered as a result of debt and financial problems.
If you're a member of the Armed Forces Community looking for support in relation to your health and wellbeing, financial circumstances, housing, employability and more -please visit our webpage for links to services which can help and support you and your family.
Period Products and Toiletries
If you're struggling to afford sanitary products or toiletries, free grab and go bags containing these items are available from all Norfolk libraries.
The Cuppa Care Bus aims to bring people together and tackle loneliness.
Whether you just want to get out of the house, to meet new people, or chat about something that's worrying you - they have friendly people on hand who can help.
Come on your own or with a friend, you'll be more than welcome to join them for a cuppa and a chat.
An Assisted Bin Collection is available to those who can't manage to put their bins out for collection. An assisted collection is when the bin crew collects your bin from its normal storage space, takes it to the bin lorry for emptying, and then returns it back to its storage space.
We work in partnership with the emergency services, health services, voluntary sector and community groups and partner agencies within the Norfolk Resilience Forum.
For information on winter weather emergency updates, loss of utilities, flooding and the priority services register, visit ourEmergency Planning Webpages
There are a number of community hot spots across Breckland, creating warm and welcoming spaces, refreshments, and activities to encourage residents to engage with their community and reduce isolation. This project is delivered by Norfolk Community Foundation,visit the map on their website (opens new window) to find your nearest hot spot.
Warm Welcome Spaces
Warm Welcome Spaces are opening their doors to local communities, offering everyone a free, warm, welcoming, and friendly space. It's your open invitation to come in, keep warm, connect with others, and make new friends. Find a warm space in your area:Find a Space - Warm Welcome (opens new window)
Norfolk Library and Information Service
Free hot water bottles and blankets, available for anyone in need and no questions asked
Free 'Grab and Go' bags of toiletries are available at all Norfolk libraries and mobile libraries. Toothbrushes (for adults and children) are also available to request.
