Housing advice and information

Our Triage team is the first point of contact for all housing-related queries, whether you're looking for Housing Advice or need information on joining our Housing Register.

Whatever your query, we will take the time to understand your situation and help you find the best solution for your circumstances. The Triage team will ensure you're directed to the most appropriate housing team for your needs, or connect you with other services and organisations that can support you.

How do I contact you?

Please complete our online Housing contact form.

Please note: if you are completing this form outside of normal working hours, your enquiry will not be processed until the next working day.

What will happen next?

• We will offer you advice on housing-related matters, based on your personal circumstances.
• If your situation is not an emergency, the Triage team will book an appointment with a Housing Solutions Officer, to see you face-to-face, in one of our council offices.
• They will inform you of the date, time and location of your appointment
• They will request a full list of documents which can be submitted via the online portal, ahead of your meeting
• Please note, you may be asked for additional documents, depending on your circumstances

What will happen at my appointment?

• The Housing officer will check your documents and discuss and outline your most appropriate housing options.
  • Your Housing officer will work with you to find the most suitable outcome for your circumstances.
  • We have a high demand for social properties, and they are in short supply, so being added to the Housing Register isn't always the best solution.

Where can I find information about benefits?

• Visit the Anglia Revenues Partnership website (opens new window) for further information about Housing and Council Tax Benefits.
• For other benefits, such as Universal Credit, Jobseekers Allowance, Income Support, Employment and Support Allowance and Incapacity Benefit, contact your local Job Centre.
  • Find out more about benefits at GOV.UK (opens new window) or telephone 0800 055 6688 to make a claim.
• To make an enquiry about pension credit, please call 0845 6060265.
• To make a claim for Pension Credit, please telephone 0800 99 1234 ormake a Pension Credit claim online at GOV.UK (opens new window).