Customer Satisfaction Survey

Fields marked with * are required
Are you completing this form on behalf of someone else?*
1. Yes
2. No
Assisted service details
1. In what capacity are you completing this form?
  
  CC Staff
  
  Agent/Solicitor
  
  Relative/Friend
  
  Carer
  
  Other
2. Name of person completing this online form
3. Email of person completing this form
Details
1. Are you an:*
  
  Applicant
  
  Agent
  
  Neighbour/Local Resident
  
  Town/Parish Council
  
  Breckland Member
2. Which team have you been dealing with?:*
  
  Planning
  
  Building Control
3. Application reference number (if known):
4. Please indicate your level of satisfaction with the service you have received in each of the following areas by selecting that which best represents your views.
5. How satisfied were you with your interactions with the Case Officer - Were staff polite and professional?:*
  
  1. Very Dissatisfied
  
  2. Fairly Dissatisfied
  
  3. Neither Satisfied nor Dissatisfied
  
  4. Fairly Satisfied
  
  5. Very Satisfied
6. How satisfied are you with our communication? Did we keep you informed of progress through the life of the application?:*
  
  1. Very Dissatisfied
  
  2. Fairly Dissatisfied
  
  3. Neither Satisfied nor Dissatisfied
  
  4. Fairly Satisfied
  
  5. Very Satisfied
7. How satisfied are you with our explanation of the advice given and what would happen next?:*
  
  1. Very Dissatisfied
  
  2. Fairly Dissatisfied
  
  3. Neither Satisfied nor Dissatisfied
  
  4. Fairly Satisfied
  
  5. Very Satisfied
8. How satisfied are you with your overall experience?:*
  
  1. Very Dissatisfied
  
  2. Fairly Dissatisfied
  
  3. Neither Satisfied nor Dissatisfied
  
  4. Fairly Satisfied
  
  5. Very Satisfied
9. Do you have any other comments about your customer experience?:
10. Do you wish to be contacted about your feedback?*
  
  Yes
  
  No
11. Name*
12. Email
Privacy statement

Breckland Council is collecting this information, via this form, in order to perform this service or function, and if further information is needed in order to do so, you may be contacted using the details provided.

In performing this service, the Council may share your information with other organisations or departments, but only when it is satisfied that it is necessary to perform a public task, or to exercise its statutory duties to do so.

The Council may also share your personal information for the purposes of the prevention, investigation, detection, or prosecution of criminal offences, but will not share your personal information, or use it for any other purpose, unless provided for by law.

More detailed information about the Council's handling of your personal data can be found in our privacy policy.

Session timeout

Customer Satisfaction Survey

Please indicate your level of satisfaction with the service you have received in each of the following areas by selecting that which best represents your views.

Privacy statement

Is this page useful?

This website uses cookies

Customer Satisfaction Survey

Please indicate your level of satisfaction with the service you have received in each of the following areas by selecting that which best represents your views.

Privacy statement

Is this page useful?