Customer Charter

Right Treatment. You can trust us to:

  • Do what we say we will
  • Be helpful, polite and treat you fairly and with respect
  • Try to understand your circumstances
  • Follow procedures correctly
  • Tell you what to do next if you're not satisfied with how you're been treated
  • Protect your personal information

Keeping you informed. We will:

  • Deal with your request the first time you contact us, or as soon as we can
  • Tell you what will happen next, and by when
  • Keep you updated of progress

Get it right. We will:

  • Deliver what we promise, consistently
  • Put things right if we get them wrong, and apologise
  • Explain things clearly
  • Improve by listening to our customers

Easy Access. We will:

  • Make more of our services available online for you to use at times that suit you
  • Help you get online
  • Explain clearly how to contact us in other ways

In return we expect our customers to:

  • Respect our employees
  • Help us save money by using our online services, where possible
  • Recycle, where you can
  • Tell us what you think of our services in a constructive way

Breckland Council has a vision to be a digital council and you are able to read our Customer Access StrategyIcon for pdf online [4.29MB]




Last updated: 02/03/2021 12:20:13