Provide Corporate Feedback

The views of our residents, service users and customers are important to us.

This procedure aims to:

It is important to understand the difference between a compliment, a complaint and feedback as this may affect the way it is handled and what you can expect from this process.

Under the Localism Act 2011 the Council has adopted arrangements for dealing with allegations of failure to comply with the Code of Conduct by district, town or parish councillors.

You can make your compliment, complaint or feedback in the way that is most convenient to you.

Anonymous complaints will be recorded and considered.

This Corporate Compliments, Complaints & Feedback Procedure does not affect the right of an individual or organisation to approach a local councillor or Member of Parliament for advice or assistance.

It becomes increasingly difficult to ensure a fair investigation after a period of time has lapsed since the original incident occurred.

If you are making a complaint about a Council employee and if action or behaviour is found valid then the issue will be referred to the appropriate Director and will be dealt with under the Corporate Human Resource Policy/Procedure.

Unfortunately, there are a small number of complainants who pursue their complaints in ways that are unreasonable and/or who take up an unwarranted amount of Council resources.

All complaints will be treated fairly and given equal importance.