Report a missed bin

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1. Before reporting a missed collection make sure
  - You have put out the correct bin on the correct day (check your bin collection day)
  - There are no service issues - details of current service issues can be found here
  - It is not a bank holiday and your collection date has changed
  - Finally, check whether the rest of your street has been missed.
2. Fields marked with * are required.
Please complete this form if your bin was not collected
1. Which bin was missed?*
  
  Black (Recycling)
  
  Green (Refuse)
  
  Brown (Garden Waste)
2. When was your bin due for collection*
3. Was the bin out before 6:30am on the day of collection?*
  
  Yes
  
  No
4. Was there a tag on the bin?*
  
  No
  
  Yes
5. Please note that your bin needs to be presented at the boundary of your property by 6:30am. Bins left out after this time will not be collected, and do not count as missed bins. Unfortunately, we are unable to return on this occasion. Please ensure your bin is put out for collection before 6:30am on your next scheduled collection. You are able to dispose of household waste and recyclable materials at your local recycling centre.
6. If you have a tag on your bin, you will need to remove the incorrect items from your bin. Your bin will then be emptied on your next collection day. The most frequent contaminants include:
  - Bagged waste,
  - Textiles,
  - Garden Waste/Food.
  Information on what can and can't go in your bin can be found under our black bin page. Tagged bins are not classed as missed bins. If you have any queries please contact Serco Customer Services team on 0330-109-9220.
7. If you have a tag on your bin, you will need to remove the incorrect items from your bin. Your bin will then be emptied on your next collection day.
  Information on what can and can't go in your bin can be found under our Rubbish and Recycling page.
  Tagged bins are not classed as missed bins. We are unable to collect bins which have been tagged by our service crews. You may, however, order sacks if your bin is full.
8. If you have a tag on your bin you will need to remove the incorrect items from your bin. Your bin will then be emptied on your next collection day. The most frequent contaminants include:
  - Soil and waste food,
  - Bagged Waste.
  Information on what can and can't go in your bin can be found under our Brown Bins page.
  Tagged bins are not classed as missed bins. We are unable to collect bins which have been tagged by our service crews. If you have any queries please contact Serco Customer Services team on 0330-109-9220.
9. 1. Tagged Bins
  2. Do you wish to order refuse sacks?
    
    Yes
    
    No
10. 1. Enter Postcode:
    
    Select Address:*
  2. Your Address
    
    Property and Street*
    
    Address Line 2
    
    Village / Area
    
    Town
    
    Postcode*

Last updated: 30/10/2023 13:39:19

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Report a missed bin