Accessibility

The Breckland Council website has a number of accessibility features, to access them please click on the link below, and this will open the Accessibility toolbar

Accessibility Statement

This accessibility statement applies to https://www.breckland.gov.uk/

This website is run by Breckland District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is?

We know some parts of this website are not fully accessible:

  • Some PDF documents are not fully accessible to screen reader software
  • There is labelling issue with the search box

Feedback and contact information

If you need information on this website in a different format like accessible PDF or large print:

Once received, we will endeavour to send you an accessible version.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, complete our Website Feedback Form

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Breckland District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to 'the non-compliances' listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations:

Add a legend for all fieldsets

WCAG A 1.3.1

Specify alternative text for all media

WCAG A 1.1.1

Empty Buttons

WCAG A 1.1.1 / 3.3.2

Ensure form controls have labels

WCAG A 1.3.1

Incorrect Table Coding

WCAG A 1.3.1

Non-Descriptive Link Text

WCAG A 1.3.1 / 2.4.4

Mouse Dependant Areas

WCAG A 2.1.1

Specify a title for all inline frames

WCAG A 2.4.1

Non-Descriptive Page Titles

WCAG A 2.4.2

Ensure links explain their purpose

WCAG A 2.4.4

Avoid using the same link text for different destinations

WCAG A 2.4.4

Empty Links

WCAG A 2.4.4

Add a submit button to all forms

WCAG A 3.2.2

Identify the purpose of fields programmatically

WCAG AA 1.3.5


Issues with PDFs and other documents

We plan to fix these issues by September 2020 by changing the templates used and republishing them. We will be reliant on our website providers (Goss) to fix and/or deploy any changes.

Many of our PDFs and Word documents don't meet accessibility standards for the following reasons:

Ensure PDFs are machine readable

WCAG A 1.1.1

Specify headings for every PDF

WCAG A 1.3.1

Fix untagged PDFs

WCAG A 1.3.1

Ensure the first heading in a PDF is a H1

WCAG A 1.3.1

Define a title for all PDFs

WCAG A 2.4.2

Ensure PDFs specify a default language

WCAG A 3.1.1


Third Party Software

From September 2020 onwards, all new published documents will meet accessibility standards.

If you are unable to access any PDF on this site, please email the title of PDF to web.team@breckland.gov.uk and we will endeavour to send an accessible one.


Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content. This may include:

  • Whitespace - The latest version of the MOP which meets the accessibility criteria will not be available until January 2021. It will not be appropriate for us to upgrade to this version as we are in the process of migrating over to our Waste Contract Holder's Whitespace system. We will be going live with this system in April 2021.
  • Modern.Gov - We have worked on fixing the styling accessibility issues of the Modern.Gov product as these are within our gift.
  • Capita Payments - We are working with Capita to fix the accessibility issues of the payment templates as these are within our gift.

There are known issues with some elements of these third-party pieces of software. We have been liaising with the suppliers to ensure they are as accessible as possible. These will be reviewed at the end of each contract and form part of our procurement process.

Disproportionate burden

This section covers issues that we cannot fix right now. We've assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

We don't categorise any of the accessibility issues on www.breckland.gov.uk as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents.

Having carried out a detailed check of www.breckland.gov.uk we've assessed that it would be a disproportionate burden within the meaning of the No. 2 Regulations to fix all documents published on www.breckland.gov.uk since 23 September 2018. 


As of 10 August 2020 there were 262 PDFS on www.breckland.gov.uk published since 23 September 2018 (within scope of the No. 2 Regulations). This does not include any document published to our Modern.Gov or Ocella Planning systems.

The majority of these documents have not been viewed by a member of the public or have received very few views. Therefore, they are not negatively impacting users with disabilities or impairments. For this reason, we don't believe the cost of time, effort and resource to fix all the documents is justified.

Cost of fixing documents

It would be very difficult to know how long it would take to make every document accessible without first reviewing each one. To try and ascertain how large an undertaking this would be, we have completed a representative sample of PDFs and recorded how long it took to make them accessible. Due to the nature of the documents it took approximately 3 hours to make each document accessible.

Using this figure, if it took approximately three hours to review and fix each document within scope, fixing all 262 would take approximately 109 working days at a cost of approximately £9,825 in staff costs.

Assessment of costs and benefits

  • We believe that the costs of fixing all documents currently on breckland.gov.uk would be a disproportionate burden on our organisation.
  • We believe the benefit to users of assigning staff to fix all current documents on breckland.gov.uk would not be justified and would impose a disproportionate burden on our organisation.
  • We believe that users will benefit most from us focusing our available resources on fixing the most used documents on www.breckland.gov.uk and ensuring that new documents are accessible where they are required for essential services or used by people with disabilities.

We will continue to focus on fixing the most used PDFs, ensure any new document is accessible and have put in place a mechanism to ensure anyone can request and accessible copy of a document on our website.

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents on intranets or extranets published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we create will meet accessibility standards.

Online maps and mapping services are exempt from meeting the accessibility regulations. From 23 September 2020 we'll ensure that where maps are intended for navigational use essential information is provided in an accessible digital manner.

What we're doing to improve accessibility

We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

The accessibility of the website is reviewed every month by the Shaw Trust and we fix any issues arising based on the monthly report that they provide.

Web Editors are being trained to create accessible content.

Approvals have been brought back to one central team to be reviewed before being published

The ability to upload PDFs and other documents has been revoked. All documents now go through one central team to be reviewed before being uploaded to our website.

A series of templates have been made to tackle the creation of regular PDFs.

Preparation of this accessibility statement

This statement was prepared on 10/06/2020. It was last reviewed on 17/09/2020.

Last updated: 24/09/2020 14:28:51