Frequently Asked Questions

How long will an investigation take?

Timeframes vary depending on the complexity of the case and the evidence required.  We will keep you updated.

What is mediation, and do I have to take part?

Mediation is a voluntary service led by an independent mediator.  It often resolves issues quickly.  
Refusing mediation without good reason may limit what further support or action can be taken.  

What evidence does the Council need?

During the duration of an ASB case, we may request:

• ASB incident diaries
• CCTV/Ring doorbell footage (lawful and appropriate use only)
• Photos
• Statements
• Police logs
• Officer observations

We will explain what is appropriate and safe to collect.

Possible Outcomes

Possible outcomes include:

• Advice and informal resolution
• Mediation
• Verbal or written warnings
• Agreements between neighbours
• Partnership work with police and housing providers
• Enforcement action such as Community Protection Notices (only when necessary)
• Case closure, if no ASB is found or evidence is insufficient