Compliments & Complaints
We welcome feedback about our services. Whether positive or negative, your views help us to improve how we work.
Service Issues and Enquiries
If you have a service issue, request or concern, we encourage you to contact the relevant service directly using our General Enquiry Form. This helps ensure your enquiry is directed to the appropriate service team for consideration and response.
Before making a formal complaint, there may be another way we can help. You may wish to:
Your comments, whether positive or negative, play an important part in helping us improve our services. Feedback of all kinds is treated with equal importance and responded to promptly.
Pay a Compliment
If you have received particularly good service, we welcome hearing about what has gone well. This is just as important in helping the council shape services as negative feedback and complaints. Copies of all compliments will be forwarded to the relevant Service Manager.
If a compliment is received about a Councillor, it will be forwarded to the Leader of the Council, the Leader of the political party concerned, and the Councillor themselves. Submit a compliment
Formal Corporate Complaints
If you have previously raised an issue with a service and do not feel it has been adequately dealt with, you may wish to submit a formal complaint to the council.
Corporate complaints are managed by our Legal Team. We will acknowledge your complaint within 5 working days of receipt and pass it to the relevant service.
When responding to corporate complaints, the following timescales apply:
- Stage 1 complaints will be responded to within 10 working days.
- Stage 2 responses are due within 20 working days.
In exceptional circumstances, we may require a longer investigation time. If this happens, we will contact you to advise you of the new timescale.
If you wish to make a formal complaint, please refer to our Corporate Feedback page.
