Change of Circumstances for Benefits

If you have an appointment with us about a change of circumstances for a Benefit claim, this is for information that you will need to supply within the appointment.

You will need to bring the following information to your appointment:

• Claim Reference Number
  • If you are visiting us for a face to face appointment and do not have a letter containing your benefit claim reference number, please see the webpage other verification options for the other proof of identification that we will accept.
• National Insurance Number
• Details of what's been changed
• Date of when the change happened

Change of Household Members

If the change is adding an additional person/people onto your claim, you will also need:

• The National Insurance Number of people to be added
• The Date of Birth of people to be added
• The income details of people added - earned and unearned

If you are removing someone from your claim, you will need to provide information about:

• When they left
• Their forwarding address

If a newborn baby needs to be added, you will require:

• A birth certificate

Changes of Income

For a change of income, following the initial details required, you will need to provide:

• Updated income details
• Payslips as and when received

Change of Students Situations

To verify students and complete a change of circumstances, we require:

• Student Certificates - place acceptance, this must include the course start and end date.  If you have only received an email then the student must go to their admissions office to receive a formal letter.
• Course Information
• Number of hours of study (per week)
• Full details of the college or university in question