Housing Privacy Notice

What this Privacy Notice covers

Your privacy is very important to Breckland District Council.

Breckland District Council is the Data Controller responsible for the personal information you may provide in relation to Housing Options, Housing Allocations and Housing Support. Our Data Protection Officer can be contacted by phone on 01362 656870, via email: legal.team@breckland-sholland.gov.uk or by writing to us at Legal Services, Breckland District Council, Elizabeth House, Walpole Loke, Dereham, NR19 1EE.

Your data may be processed by Compass Point Business Services (East Coast) Ltd (CPBS) a company which is owned and controlled by East Lindsey and South Holland District Councils.  Compass Point's Data Protection Officer can be contacted by phone on 01507 613303, via email: performance@cpbs.com, or in writing to Data Protection Officer, Compass Point Business Services, Tedder Hall, Manby Park, Louth, Lincolnshire LN11 8UP

Why we need your personal data

Your information will be used to manage housing advice cases, homelessness and prevention cases and administer the housing register. The legal basis for processing your data is Article 6.1(c) of the General Data Protection Regulations to comply with our legal obligations under: Housing Act 1977, 1996, Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017.

We collect and hold information about you in order to:

  • confirm your identity and eligibility
  • understand your needs to provide the service you have requested
  • understand what we can do for you and inform you of other relevant services and benefits
  • contact you by telephone, email or post
  • update your customer record and keep you updated
  • help us to build up a picture of how we are delivering the service you have requested
  • prevent and detect fraud and corruption in the use of public funds
  • allow us to undertake statutory functions efficiently and effectively
  • ensure we meet our statutory obligations.

How your data is used

We will process your information for the following purposes:

  • to assess service eligibility, assess applications and complete tenancy sign ups
  • to monitor and improve our products and services and for the development of future products and services
  • to allow us to be able to communicate and provide services and benefits appropriate to your needs
  • to ensure that we meet our legal obligations
  • to prevent and detect fraud or crime
  • to process relevant financial transactions including rent in advance payments
  • where necessary to protect individuals from harm or injury
  • to allow the statistical analysis of data so we can plan the provision of services.

We may need to share your information with other organisations such as local authorities, Housing Associations, Landlords and the CAB who are obliged to keep your details securely, and use them only for the specified purpose. If we wish to pass your sensitive (special categories) information onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do so. We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act. We may disclose information when necessary to prevent risk of harm to an individual, in which case we would be processing this data under Article 9.2(c) or 9.2(g) of the General Data Protection Regulations; in the vital interests of the data subject, where they are physically or legally incapable of giving consent, or in the substantial public interest. 

For requests made online - When you complete an online form your data is held on our website platform called GOSS. Your data can be accessed by relevant housing officers in the council in order to assess your situation and to start any new housing applications.

How long the information is kept for

Information will be kept for as long as the case or application is current and for a period of 6 years afterwards on re-view.

Where necessary to process any special category personal data we do so under Article 9.2(d) of the General Data Protection Regulations; in the course of our legitimate activities with appropriate safeguards in place.  We will not share this special category data without your consent.

Your rights

You have the right to access your data and correct any inaccuracies. For further details of your rights please contact the Data Protection Officer or go to ourwebsite for a more detailed explanation.

Please see our website for our fullPrivacy Policy.

Last updated: 29/07/2020 12:11:49