Housing privacy notice

Your privacy is very important to Breckland District Council.

Breckland District Council is the Data Controller responsible for the personal information you may provide in relation to Housing Options, Housing Allocations and Housing Support. Our Data Protection Officer can be contacted by:

Your rights

You have the right to access your data and correct any inaccuracies. For further details, please contact the Data Protection Officer orlearn more about your rights online.

Please alsoview our full Privacy Policy.

Council serviceHousing
Why we need your personal data
  • To manage housing advice cases, homelessness and prevention cases, and administer the housing register.
  • Confirm your identity and eligibility.
  • Understand your needs to provide the service you have requested.
  • Understand what we can do for you and inform you of other relevant services and benefits.
  • Contact you by telephone, email or post.
  • Update your customer record and keep you updated.
  • Help us to build up a picture of how we are delivering the service you have requested.
  • Prevent and detect fraud and corruption in the use of public funds.
  • Allow us to undertake statutory functions efficiently and effectively.
  • Ensure we meet our statutory obligations.
Why we're allowed to use it
  • Article 6.1(c), Article 9.2(c), Article 9.2(d), and 9.2(g) of the General Data Protection Regulations
  • Housing Act 1977, 1996
  • Homelessness Act 2002
  • Localism Act 2011
  • Homelessness Reduction Act 2017
How your data is used
  • To assess service eligibility, assess applications and complete tenancy sign ups.
  • To monitor and improve our products and services and for the development of future products and services.
  • To allow us to be able to communicate and provide services and benefits appropriate to your needs.
  • To ensure that we meet our legal obligations.
  • To prevent and detect fraud or crime.
  • To process relevant financial transactions including rent in advance payments.
  • Where necessary to protect individuals from harm or injury.
  • To allow the statistical analysis of data so we can plan the provision of services.
How long is the information retained
  • Information will be kept for as long as the case or application is current.
  • Afterwards, for a period of six years on review.

Council servicePrivate Sector Housing
Why we need your personal data
  • To process home loan applications, grant aid applications, identifying ownership/interest of land, caravan site licence applications, HMO applications, and other housing applications.
Why we're allowed to use it
  • Articles 6.1(c), Article 9.2(d), and 6.1(e) of the General Data Protection Regulations
  • Animal Health Act 1981
  • Control of Horses Act 2015
  • Horse Passport Regulations 2009
  • Caravan Sites and Control of Development Act 1960
  • Mobile Homes Act 2013
  • Environmental Protection Act 1990
  • Building Act 1984
  • Home Energy Conservation Act 1995
  • Housing Acts 1985 - 2004
  • Housing and Planning Act 2016
  • Housing, Grants and Construction Act 1996
  • Local Government and Housing Act 1989
  • Protection of Eviction Act 1977
  • Smoke and Carbon Monoxide Alarm (England) Regulations 2015
  • The Management of Houses in Multiple Occupation (England) Regulations 2006
  • The Redress Schemes for Letting Agency Work and Property Management Work (requirement to belong to a scheme etc) (England) Order
  • Criminal Justice and Public Order Act 1994
  • Health Act 2006
  • Local Government (Miscellaneous Provisions) Act 1976
  • Prevention of Damage by Pests Act 1949
  • Police and Criminal Evidence Act 1984
  • Public Health Acts 1875 - 1961
  • Public Health (Control of Disease) Act 1984
  • Regulation of Investigative Powers Act 2000
How your data is used
  • Your data is used to process your application, enquiry or request for service.
  • Prevention and detection of fraud.
  • Matching data with electoral registration records.
  • Protecting public funds in investigating misuse of public money.
  • We may also share this information with other bodies responsible for detecting and preventing fraud or auditing and administering public funds as required by law.
  • We may pass your information to other agencies or organisations such as HM Revenues and Customs, and debt enforcement agencies, as allowed by law.
  • We may check information you have provided or information about you that someone else has provided, with other information we hold.
    • Sources of information include landlords, letting agents, estate agents, medical professionals, care homes and other councils.
  • We may also get information about you from certain third parties, or give them information to ensure the information is accurate and to prevent/detect crime and protect public funds.
    • This includes Credit Reference Agencies, Police, Electoral Registration, HMRC and Land Registry.
  • We may share information with other organisations such as Citizens Advice, where we have your consent and it is in your interest.
  • We will not disclose your personal information to third parties for marketing or sales purposes or for any commercial use, and we will not use your personal data in a way which may cause you harm.
How long is the information retained
  • Six years following the conclusion of an investigation, legal proceedings, processing of an application or the provision of information.

Last updated: 09/04/2024 12:14:35