Contact and communication with us

This covers social media, contact centre, emails and visitors.

Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Please click on the relevant link below to read our Privacy information.

People who contact us via social media

The council uses a range of social media services to publicise council news, stories, offers and events and to receive comments and feedback from residents including through direct messages, which are private, and through posts which are public to other social media users.

The information you provide via social media is subject to the social media service providers' privacy notices and policies. These can be found on theResources & Further Information page.

People who call our Contact Centre

When you telephone the council, including when you call the council's Contact Centre, your call may be recorded.

The reasons for this include to help with staff training and to maintain records of conversations, to help with the detection, investigation and prevention of crime. We will tell you if your call is being recorded.

Our Customer Contact Centre receives contact from the public which is processed by our customer relationship electronic system and then is either resolved or ported over to the relevant service. The privacy notice relating to the processing of this information is therefore held by the Service concerned and can be found via our website, or by speaking to the relevant service Department.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance within office policy.

Email monitoring or blocking software may also be used.

Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who visit us

If you visit our premises at Elizabeth House, Dereham, you may be asked to sign in. This information is required to maintain building security, and to provide some estimate of how many people are in the building if there is an emergency.

People who use the council's services

This Privacy Policy was drafted with brevity and clarity in mind.

It does not provide exhaustive detail of all aspects of the council's collection and use of personal information.

Please refer to the specificservice privacy notices you are using for details of how your personal data is being used.

Website visitor tracking

This website uses tracking software to monitor its visitors to better understand how they use it.

The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads and media files

Any downloadable documents, files or media made available on this website are provided to users at their own risk.

While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Email mailing list

We operate an email mailing list program, used to inform subscribers about updates to our web pages and/or news we supply/publish.

Users can subscribe through an online automated process where they have given their explicit permission.

Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in our Privacy Policy.

Subscribers can unsubscribe at any time through an automated online service.

Use of cookies

To make this site simpler, we sometimes place small data files on your computer. These are known as cookies. Most big websites do this too.

They improve things by:

  • Remembering settings, so you don't have to keep re-entering them whenever you visit a new page.
  • Remembering information you've given so you don't need to keep entering it.
  • Measuring how you use the website so we can make sure it meets your needs.

These cookies aren't used to identify you personally. They're just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

    How to disable/delete cookies

    All recent versions of popular browsers give users some control over cookies. You can set your browser to accept all cookies, reject all cookies or accept/reject cookies for certain websites.

    The websiteAbout Cookies (opens new window) offers comprehensive information on how you can control cookies in all of the popular browsers.

    Comments or Concerns

    We take our customers' privacy very seriously. If you have any comments or concerns around the use of cookies on this website, or those of our service providers, please contact the Digital Team with details of your concern.

    External website links and third-parties

    Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to;Starting a food business (opens new window) or

    Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

    We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    Last updated: 18/07/2023 15:48:06