Senior Technical Officer (Housing) Ref: 11-26

Salary: Grade 7, £38,519 - £44,760 per annum
Hours: Full time, 37 per week
Basis: Permanent
Place of Work: Dereham, occasionally Thetford and some travel across the district or further afield

Would you like a job where your expertise truly shapes outcomes for people who need it most? As our Senior Technical Officer (Housing), you'll be the trusted go‑to person for complex casework, legislative interpretation and high‑quality decision‑making, working closely with Team Leaders and Housing Solutions Officers to ensure the Council meets its statutory duties with confidence and compassion.

You'll thrive in this role if you're someone who listens deeply, values the strengths and perspectives of others, and enjoys empowering colleagues through guidance, training and shared learning. With a positive, flexible mindset, you'll embrace new ways of working, bring resilience to challenging situations, and take ownership when things don't go to plan - using those moments to grow and help the service evolve.

Above all, you'll champion dignity, respect and wellbeing, collaborating across teams to deliver timely, lawful and life‑changing support for our residents. This is a role where your judgement, your curiosity and your commitment to people will make a real difference every day

About you:

Your qualities and behaviours are as important to us as your work experience.  Is this you?

• 'I recognise the skills, talent and experience of others and reach out to them for their contribution and input'
• 'I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge'
• 'I have an open mindset, take risks and explore new ways of doing things'
• 'My approach to work is filled with positivity and optimism'
• 'I am flexible ensuring I provide the best possible service, wherever and whenever is best for the customer'
• 'I am driven to achieve results and show courage and resilience even when things don't go to plan'
• 'I take responsibility if things don't go well and learn from it for my own and for the organisation's development'
• 'I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience'
• 'I understand and take care of my own well-being and of that of those around me.'

OK, I'm interested... But is it really the job for me?

As a Senior Technical Officer (Housing) you will:

• Support the Housing Solutions Team Manager and the Team Leaders in providing an effective Housing Solutions Service, ensuring fulfillment of legal duties.
• Provide support to Housing Solutions Officers with complex cases to ensure adherence to legislation and the Code of Practice and to facilitate officer self-learning.
• Be the first point of contact for Housing Solutions Officers for case and legislation related queries
• Provide technical housing and benefit advice, expertise and training to internal and external staff, stakeholders and members.
• Assist in the interpretation and implementation of new Housing legislation and regulations, providing associated guidance and training.
• Hold a small caseload of cases when needed, in order to support the team.
• Carry out quality assurance monitoring of officer work ensuring officer decisions throughout the team are correct and IT system are accurately recording data in line with best practice. To then utilise this information update individual and Service training plans.
• Work collaboratively with the Housing Solutions Officers in relation to clients being referred to ensure that duties owed by the Council to clients are discharged in a timely and appropriate manner.
• Review and sign off officers' decisions under the Homelessness Reduction Act and Housing Act 1996.

Please see the job description and person specification for more a comprehensive list of duties that the role normally entails as you could be asked to occasionally pick up other responsibilities, and also for the personal qualities needed.

Please be aware that applicants who do not submit a supporting statement showing how they meet the person specification will not be considered for interview.

Closing date - 9am, Monday 18 May 2026