Person Specification

Experience and Knowledge

Essential

Skills & Experience

• Evidence of collaborating and relationship building, with either professionals, residents or organisations to reach a common goal.
• Experience of supporting people, families and carers in a related or similar role (including unpaid work)
• Ability to actively listen, empathise with people and provide person centred support in a non -judgemental way, to gain outcomes giving the resident choice.
• Administration and/or scheduling experience.
• Able to support people in a way that inspires trust and confidence.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals.
• Can demonstrate personal accountability, emotional resilience, and ability to work well under pressure.
• Good problem solving with creative thinking and self-awareness.
• Strong awareness and understanding of when it is appropriate or necessary to refer people back to health professional/agencies when the persons needs are beyond the scope of the role.

Knowledge & Understanding

• Basic understand how the health and care system is constructed and the importance of integration to change outcomes for residents in Breckland.
• In depth knowledge of the community and local services/organisations
• Understanding of basic reporting.
• Knowledge of local community agencies, services, resources, demographics and culture.
• Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, GDPR, and information governance, and health and safety.

Desirable

Skills & Experience

• Evidence of planning community outreach sessions.
• Basic Knowledge of project management.
• Understanding of child development
• Knowledge of the NHS and broader services
• Knowledge of basic health promotion and protection.
• Community experience providing advocacy and support which has included public contact.

Qualifications

Essential

• Demonstrate commitment to professional and personal development.
• Computer skills and basic data entry, including documentation of visits.
• Full UK Driving Licence.
• Access to a car.

Desirable

• Have some knowledge of other cultures and speak other languages.

Essential Behaviours

Collaborative:

• I look for ways to work in partnership with colleagues across services, Members and external partners.
• I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge.

Ambitious:

• I always ask myself how could we do this better?
• I am proud ambassador for the Council, taking pride and responsibility for the work we do encouraging others to do the same.

Results Driven:

• I make sure I am clear on what I need to achieve, keeping focus on results and solutions.
• I am flexible ensuing I provide the best possible service, whenever and wherever is best for the customer

Empowering:

• I embrace new technology and look for new ways for our service to become digital not forgetting to be accessible for all.
• I take responsibility if things don't go well and learn from it for my own and for the organisations development.

Supportive:

• I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable.
• I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience.

Health & Safety (exposure to risk)

• Frequent use of VDU Screens, with various reporting and case management systems.
• Moderate exposure to individuals in residents' homes, with unexpected or unpredictable situations, these might be smell, noise, situations that are distressing.
• Moderate exposure to weather conditions
• Infrequent lone working.
• Working within a noisy environment which may have poor lighting.
• Remote enabled working is not part of this role.