National Food Hygiene Rating Scheme

Right to reply

If you agree with the rating, but feel that there were special circumstances at that time that affected your rating you may ask for a 'Right to Reply' message to be attached to your record on the national website.

This lets you explain to your customers any actions you have taken to improve hygiene standards at your premises since your inspection, or to say if there were unusual circumstances at the time of the inspection that might have affected your rating.

It is not an opportunity to complain or criticise the food hygiene rating scheme or your food safety officer.

What should I do if I want to use my 'right to reply'?

You shouldsend your comments by completing our online form.

How long do I have to submit my comments?

There is no deadline for this so you can submit your 'right to reply' at any time up until your next inspection when you will get a new food hygiene rating.

What happens next?

We may edit your comments in order to remove any offensive, defamatory, clearly inaccurate or irrelevant remarks. Other than that, what you say in your 'right to reply' will then be published online together with your hygiene rating. The 'right to reply' will remain on the website until you are given a new rating.

Last updated: 01/03/2022 13:59:05