How to set up your online account

For the initial account set up you will need some of the following to hand:

  • The bank account used to pay the direct debits
  • Access to your email account to complete the registration process
  • Date of the last payment of Council Tax or Housing Benefit
  • Your date of birth
  • The day of the month your Council Tax instalment is due
  • Telephone number
  • Postcode
  • Surname

The process is the same for Housing Benefit or Council Tax registration, but you may need different information depending upon the service selected.

If you do not have enough of the information above, you will be sent a PIN by post to access your account, but this will delay the process.

To create an account go to (opens new window)


Once on the above webpage, following these instructions:

Click on 'register or sign in to your account including e-billing' (as shown below).

ARP register

Then click on 'register now'.

There are four steps you will need to complete:

Step one - Your details

You will be asked for your details:

  • Title
  • Email address
  • Create a username
  • Create a password
  • Set a security question

You must complete all fields.

Please note: the security question is case sensitive.

Step two - Add services

You then need to choose the services you want to sign up for

  • Council Tax
  • Business Rates
  • Housing Benefit & Council Tax Support
  • Landlord

Pick your service by clicking on the 'add' button and it will then change to green and the wording will say 'added' with a tick by the side of it.

Step three - Verify email

A verification email will be sent to your email address. Please check your junk email if you don't receive it.

The email will be from 'ARP SYS Admin' and will have a link in the email that you need to click on to verify your email address.

Step four - Complete

Once you have verified your email account you will have successfully created an account with ARP.

You will now be asked to validate your account by answering some questions. Complete as many of the questions as you can.

When you have answered enough questions you will be prompted to activate the account.

Please note: If you are unable to provide enough Validation information you will be sent a PIN by letter to the address held on the Council Tax/Housing Benefit system.

Once your account is activated you will be able to view your information such as Council Tax Balance outstanding, Housing Benefit & Council Tax Reduction awards and payment details depending on which service you have added.

You are able to add more than one service and this can be done once you have activated your first service.

Don't forget to click on the E-Billing sign up to receive your Council Tax future bills by email.

Last updated: 21/03/2024 11:55:40