Community Health & Wellbeing Worker Ref: 47-25

Experience and Knowledge

Essential

Skills & Experience

• Evidence of collaborating and relationship building, with either professionals, residents or organisations to reach a common goal.
• Experience of supporting people, families and carers in a related or similar role (including unpaid work)
• Ability to actively listen, empathise with people and provide person centred support in a non -judgemental way. To gain outcomes giving the resident choice.
• Administration and/or scheduling experience.
• Able to support people in a way that inspires trust and confidence.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals.
• Can demonstrate personal accountability, emotional resilience, and ability to work well under pressure.
• Good problem solving with creative thinking and  self-awareness.
• Strong awareness and understanding of when it is appropriate or necessary to refer people back to health professional/agencies when the persons needs are beyond the scope of the role.

Knowledge & Understanding

• Basic understand how the health and care system is constructed and the importance of integration to change outcomes for residents in Breckland.
• In depth knowledge of the community and local services/organisations
• Understanding of basic reporting.
• Knowledge of local community agencies, services, resources, demographics and culture.
• Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, GPDR, and information governance, and health and safety.

Desirable

• Evidence of planning community outreach sessions.
• Basic Knowledge of project management.
• Understanding of child development
• Knowledge of the NHS and broader services
• Knowledge of basic health promotion and protection.
• Community experience providing advocacy and support which has included public contact.

Qualifications

Essential

• Demonstrable commitment to professional and personal development
• Basic computer skills and basic data entry, including documentation of visits
• Full UK Driving Licence.

Desirable

• Community Health and Wellbeing Workers Level 3 Apprenticeship and/or completion of relevant qualification which has included public contact through internship, volunteer experience or other experience.
• To live in the local area near Watton.
• Have some knowledge of other cultures and speak other languages.

Essential Behaviours

Collaborative:

I look for ways to work in partnership with colleagues across services, Members and external partners #oneteam

I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge

Ambitious:

I always ask myself 'How could we do this better?

I am a proud ambassador for the Council, taking pride and responsibility for the work we do and encouraging others to do the same

Results Driven:

I make sure I am clear on what I need to achieve, keeping a focus on results and solutions

I am flexible ensuring I provide the best possible service, wherever and whenever is best for the customer

Empowering:

I embrace new technology and look for new ways for our services to become digital not forgetting to be accessible for all

I take responsibility if things don't go well and learn from it for my own and for the organisation's development

Supportive:

I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable

I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience

Health and Safety (exposure to risk)

Frequent use of VDU Screens, and clinical systems.

Moderate exposure to individuals in residents' homes, with unexpected or unpredictable situations, these might be smell, noise, situations that are distressing.

Moderate exposure to weather conditions

In frequent lone working.