Residential Property Officer Ref: 29-25

Job summary

Description of duties

Primary Functional Objectives of the Role

• Organise and administer tenant and licensee vacations and new occupations including the handover of properties as required.
• Assist with managing voids and void periods from outgoing tenants to new incoming tenants.
• Manage any contractors and suppliers in the provision of tenancy management services to maintain the properties in a good state of repair, both pre-occupation and during occupation and organising emergency repairs.
• Procurement of furniture, fixtures and fittings and arrangement of delivery and installation and putting furniture together where possible.
• Arrange clearance and storage of tenant belongings left I the property at the end of occupation.
• Assist in the compliance monitoring and record keeping of compliance activities and flag any issues with known compliance concerns and assist in taking actions to rectify those issues.
• Undertake property inspections and attend properties on a regular basis throughout the district.
• Raise and manage contract and supplier requests for work including purchase ordering and invoice queries.
• Monitor quality of the works activities and be involved in any supplier/contractor contract and performance management.
• Liaise closely with the Housing team on the termination of tenancies and the Council's legal housing duties.
• Ensure a high level of customer services is provided at all times.
• Ensure compliance to and creation (if necessary) of all policies, procedures, standard operating practices in relation to tenant management, with recommendations for action and continuous improvement.
• Undertake any other duties as required by the line manager as part of the job role.

This job description is not exhaustive.

The job description outlines the current position and will be subject to review in the light of development within the service, in consultation with the post holder as detailed in your Contract of Employment.