Residential Property Officer Ref: 29-25

Experience and Knowledge

Essential

• Experience of delivering against performance targets.
• Experience of working in an office environment and the ability to organise and manage case work.
• Experience of developing and working within set processes.
• Knowledge of all Microsoft packages.
• Knowledge of budget processes and experience of raising and managing purchase orders and raising invoices.
• Experience of working in a customer-facing environment and dealing with difficult customer service situations.
• Ability to be diplomatic, tactful and firm and professionally represent the Council.
• Well organised and ability to prioritise own workload.

Desirable

• Knowledge of local government structure processes and environments.
• A geographical understanding of the Breckland district.
• Experience of tenant management services.
• Experience of handling complaints and FOIs.
• Knowledge of property related administration.
• Knowledge of the Landlord and Tenant Act.
• Knowledge of the Council's statutory duties in relation to Housing services.
• Knowledge and experience of undertaking compliance checks.
• Experience of working in residential property management.
• Experience of working in a political environment.
• Experience of property Health and Safety legislation.

Qualifications

Essential    

• A good standard of education (GCSE English and Maths at Grade C / Level 4 or above, or equivalent qualification or experience)

Desirable

• Office administration qualification.

Behaviours

Collaborative:

• I recognise the skills, talent and experience of others and reach out to them for their contribution and input.
• I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge.

Ambitious:

• I always ask myself 'How could we do this better?
• I am a proud ambassador for the Council, taking pride and responsibility for the work we do and encouraging others to do the same.

Results Driven:

• I make sure I am clear on what I need to achieve, keeping a focus on results and solutions.
• I am flexible ensuring I provide the best possible service, wherever and whenever is best for the customer.

Empowering:

• I embrace new technology and look for new ways for our services to become digital not forgetting to be accessible for all.
• I take responsibility if things don't go well and learn from it for my own and for the organisation's development.

Supportive:

• I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable.
• I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience.

Health & Safety

• Up to 50% of the time this job role will be visiting properties, meeting residents, suppliers/contractors and also handling furniture fixture and fittings, therefore the risks associated with this role are based on remote lone working and manual handling and hand tool usage.