Land Charges Assistant Ref: 53-25

Experience and Knowledge

Essential

• The ability to consider a wide range of issues and balance those issues to make a clear and reasoned judgement
• The ability to prioritise and proactively manage workloads working to key deadlines
• Good verbal and written communication skills
• Be familiar with MS Office package (Word, Outlook, Excel etc)
• Experience of dealing with customers by phone, e-mail and face to face

Desirable

• Experience of working in a Local Authority Land Charges Team
• Experience of using Idox Cloud Land Charges operating system
• Experience of using GIS systems

Qualifications

Essential

• Education to GCSE Grade C / Level 4 or above including English and Maths or equivalent competence

Desirable

• NVQ customer services.
• ECDL or equivalent computer skills

Behaviours

Collaborative: 

• I look for ways to work in partnership and listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge.
• I recognise the skills, talent and experience of others and reach out to them for their contribution and input
• I recognise, appreciate and praise others for their contribution

Ambitious: 

• I always ask myself 'How could we do this better?', taking ownership of change and helping others to understand, adapt, implement, and embed it.
• I have an open mindset, take risks and explore new ways of doing things.
• I am a proud ambassador, taking pride and responsibility for the work we do and encouraging others to do the same.

Results Driven: 

• I make sure I am clear on what I need to achieve, keeping a focus on results and solutions.
• I am driven, showing courage and resilience even when things don't go to plan.
• I keep to my promises and challenge myself and others to deliver high-quality services

Empowering: 

• I ask for help and support when needed, and take responsibility if things don't go well, learning from it for my own and for the organisation's development

Supportive: 

• I treat others as I would want to be treated myself, ensuring that I am welcoming , friendly and approachable.
• I give time to colleagues who need help or support

Health & Safety (exposure to risk)

None