Contract Monitoring Officer Ref: 59-25

Job Description

Job summary

Grade:	8
Responsible To:	Environmental Services Manager
Responsible For:	N/A
Job Purpose:	To ensure that contracted services deliver high quality, value for money outcomes in line with contractual obligations, regulatory requirements and organisational policies. The role involves monitoring provider performance, analysing data and supporting continuous improvement across contracted services.
Location of Job:	Dereham - Remote enabled
Directorate/ Service Area:	Contract & Operations - Environmental Services

Description of duties

Acts as a main point of contact for contractor/s
Build effective working relationships with providers, service users, internal teams and partner agencies
Operational management of the waste and related services contract:
- Raising and processing work orders
- Raise disputes for escalation
- Contract management digital solutions
To liaise with contractors on service requests and complaints
Assess service delivery against contractual terms and KPI's
Identify non compliance and performance issues, escalating concerns appropriately
Collect, analyse and interpret performance data, trends and provider reports, including reporting performance data to central government departments
Maintain accurate databases and monitoring systems
Participate in multi disciplinary meetings and contract reviews
To lead on the coordination and development of customer relationship improvements, including liaison with contractors and internal departments
To manage the community recycling bank scheme, including any appropriate payments to recycling groups and contractual arrangements with contractors
To support the procurement process for new Council contracts
Support the development and implementation of improvements plans
Prepare written reports, dashboards and presentations for internal and external stakeholders
Ensures compliance with legal and regulatory requirements
To manage other Council contracts as appropriate
Conduct scheduled and unscheduled reviews and inspections of the contracted services
To work closely with the Environmental Services Officer to develop and enhance levels of service delivered by contracts within the District
Liaise with elected members, members of the public, regional stakeholders and relevant contractors, on strategic, operational and service requirements
To work with other officers across the Council, to share best practice and develop a consistent and effective approach to contract management, and provide possible opportunities for trading of services

This job description is not exhaustive.

The job description outlines the current position and will be subject to review in the light of development within the service, in consultation with the post holder as detailed in your Contract of Employment.