Contract Monitoring Officer Ref: 59-25

Person Specification

Excellent communication - written, verbal and presentations
Proactive with an ability to work autonomously, using own initiative with a methodical and organised approach
Ability to prioritise work, meet demand, meet tight deadlines, and work under pressure
Experience of working in a busy customer service focused environment
Experience of combining excellent team working with the ability to operate with a minimum amount of supervision and work independently
Problem solving mindset
Excellent organisational skills
Detail orientated and accurate
Stakeholder management and experience of successful partnership working
Manage and analyse data
Committed to continuous improvement
Ability to manage multiple contracts and priorities
Experience of performance monitoring
Good analytical and report writing skills
Use of information technology

Experience in working in a waste and recycling, grounds, and street cleansing environment
Experience of working in a political environment, with elected members
Knowledge of current relevant legislation relating to Environmental Services
Experience of monitoring and reviewing contracts
Influencing and negotiation skills working with multiple stakeholders
Resourceful and able to think outside the box
Experience of taking initiative, identifying opportunities, and taking outcome orientated approach in addressing challenges
Experience of taking decisions in a busy environment

5 GCSE passes, including maths and English, or equivalent vocational qualification, or demonstratable evidence of having worked in a similar role for 2 years

An appropriate professional qualification within the remit of environmental services
IOSH Managing Safely, or willing to obtain it

Collaborative:

I look for ways to work in partnership and listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge.
I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge

Ambitious:

I always ask myself 'How could we do this better?', taking ownership of change and helping others to understand, adapt, implement, and embed it.
I have an open mindset, take risks and explore new ways of doing things.

Results Driven:

I make sure I am clear on what I need to achieve, keeping a focus on results and solutions.
I am driven, showing courage and resilience even when things don't go to plan.

Empowering:

I show energy and drive to explore new opportunities and challenge the status quo, and act on opportunities where we can generate an income and drive down costs.
I ask for help and support when needed, and take responsibility if things don't go well, learning from it for my own and for the organisation's development.

Supportive:

I treat others as I would want to be treated myself, ensuring that I am welcoming, friendly and approachable.
I give time to colleagues who need help or support

The postholder, will at times, be required to undertake lone working within the district.
The role provides support to others, both within the team and outside, and therefore the post holder needs to demonstrate ability to deal with frequent interruptions on a daily basis.
The post holder needs to demonstrate the ability to deal with mental stress at various times, to deal with fluctuations within the teams workload.