Community Enforcement Officer (x2) Ref: 05-26

Person Specification

Experience of investigative work, Housing enforcement, Planning enforcement, Environmental enforcement or community safety.
Experience communicating with the public in challenging situations.
Experience preparing reports or case files to a professional standard.
Strong communication, resilience, conflict-resolution, influence, de-escalation and negotiation skills rooted in delivering demonstrable collaborative outcomes
Ability to assess evidence, make proportionate decisions and apply legislation.
Strong written skills for preparing notices, statements, and case reports.
Ability to interpret basic planning drawings, maps, and property layouts.
Confident in issuing fixed penalties and statutory notices.
Calm, assertive, and professional approach when dealing with conflict or non-compliance.
Ability to work independently and manage a varied caseload.
Awareness of regulatory frameworks for waste offences, ASB, housing safety, and planning breaches.
Understanding of evidence gathering, enforcement powers, and legal processes.
Knowledge of equality, safeguarding, and GDPR principles.

Experience working in local government or a similar regulatory environment.
Previous experience in environmental crime, planning, ASB, or housing-related enforcement.
Experience working with vulnerable residents or diverse communities.
Skilled in using mobile enforcement technology (body-worn cameras, case-management systems, handheld devices).
Ability to support community engagement and behaviour-change campaigns.
Detailed knowledge of specific legislation such as EPA 1990, ASB Act 2014, Housing Act 2004, and Town & Country Planning Act 1990.

Good standard of general education (GCSEs or equivalent).
Training or certification in enforcement, investigation, or regulatory compliance (or willingness to work toward).

Relevant professional qualification (e.g. BTEC / Level 3 in enforcement or regulatory services).
Training in PACE, environmental enforcement, or ASB legislation.
Housing or planning enforcement training.

Collaborative:.

I look for ways to work in partnership with colleagues across services, Members and external partners.
I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge.

Ambitious:

I always ask myself how could we do this better?
I am proud ambassador for the Council, taking pride and responsibility for the work we do encouraging others to do the same.

Results Driven:

I make sure I am clear on what I need to achieve, keeping focus on results and solutions.
I am flexible ensuing I provide the best possible service, whenever and wherever is best for the customer

Empowering:

I embrace new technology and look for new ways for our service to become digital not forgetting to be accessible for all.
I take responsibility if things don't go well and learn from it for my own and for the organisations development.

Supportive:

I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable.
I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience.