Technical Support Officer (Building Control) Ref: 35-25

Salary: Grade 9, £25,539 - £31,645 per annum 
Hours: Full time, 37 hours per week
Place of Work: Elizabeth House, Dereham (remote-enabled)
Contract term: Permanent

Would you like a job where what you do:

• Makes a difference to the communities within Breckland
• Allows you to shape the environment within which you and the residents of Breckland live, work and play.
• Creates opportunities to learn and grow within a close team to develop your experience and expertise.

We are seeking a Technical Support Officer to support a team of development management specialists in delivering an effective and efficient building control service.

We regulate the use of land in the public interest. Providing a framework for the delivery of sustainable homes and jobs for Breckland residents in the long term.

As our Technical Support Officer you will:

• Provide technical and administrative support within the service in a flexible manner ensuring that an effective, efficient and customer focused service is delivered within required timescales and to provide support in relation to any of the functions undertaken by the Service to enable specific and overall objectives of the team to be achieved.
• Validate and process a diverse portfolio of Building Regulation Applications within agreed timescales, ensuring that all relevant documentation is accurate and complete.
• Ensure that applications are registered and validated in a timely way, usually within 5 working days of receipt, to achieve compliance with agreed performance indicators.
• Apply relevant legislation and regulations to ensure compliance with Building Regulation policies and guidelines
• Liaise closely with Agents, Architects, and Residents, providing technical guidance and support throughout the application process.
• Act as the system operator and be responsible for the administration/enhancement and maintenance of the IDOX back office (or any replacement) IT system in a Key User role
• Provide mentoring and training of new staff in the use of operating systems/processes and procedures
• Provide excellent customer service by phone, e-mail and face to face to include answering telephone calls
• Collaborative
• I look for ways to work in partnership and listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge.
• I recognise the skills, talent and experience of others and reach out to them for their contribution and input.

About you:

Collaborative

• I look for ways to work in partnership and listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge.
• I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge
• I recognise the skills, talent and experience of others and reach out to them for their contribution and input.

Ambitious

• I always ask myself 'How could we do this better?', taking ownership of change and helping others to understand, adapt, implement, and embed it.
• I have an open mindset, take risks and explore new ways of doing things.
• I am a proud ambassador, taking pride and responsibility for the work we do and encouraging others to do the same.

Results-driven

• I make sure I am clear on what I need to achieve, keeping a focus on results and solutions.
• I am driven, showing courage and resilience even when things don't go to plan.

Empowering

• I ask for help and support when needed, and take responsibility if things don't go well, learning from it for my own and for the organisation's development.

Supportive

• I treat others as I would want to be treated myself, ensuring that I am welcoming, friendly and approachable.
• I give time to colleagues who need help or support.

OK, I'm interested...but is it really the job for me?

As our Technical Support Officer you will have:

• Significant experience in town planning, with a strong understanding of the planning application process and associated legislation
• Excellent organisational skills
• Excellent attention to detail, with the ability to accurately assess and validate planning documentation
• Proficient in using and administering Idox Cloud software or similar planning application management systems
• Good interpersonal skills, diplomacy and tact
• The ability to maintain confidentiality
• The ability to prioritise and proactively manage workloads, and to work flexibly to meet the requirements of the Council
• The ability to use your own initiative to solve challenges working as part of a team and under direction

Closing date - 9:00am 5 September 2025