Technical Support Officer (Building Control) Ref: 35-25

Job summary

Description of duties

Primary Functional Objectives of the Role:

• To provide technical and administrative support within the service in a flexible manner ensuring that an effective, efficient and customer focused service is delivered within required timescales and to provide support in relation to any of the functions undertaken by the Service to enable specific and overall objectives of the team to be achieved.
• To Validate and process a diverse portfolio of Building Regulation Applications within agreed timescales, ensuring that all relevant documentation is accurate and complete.
• To ensure that applications are registered and validated in a timely way, usually within 5 working days of receipt, to achieve compliance with agreed performance indicators.
• Apply relevant legislation and regulations to ensure compliance with Building Regulation policies and guidelines
• Liaise closely with Agents, Architects, and Residents, providing technical guidance and support throughout the application process.
• To act as the system operator and be responsible for the administration/enhancement and maintenance of the IDOX back office (or any replacement) IT system in a Key User role
• To provide mentoring and training of new staff in the use of operating systems/processes and procedures
• To provide excellent customer service by phone, e-mail and face to face to include answering telephone calls
• Comply with Health and Safety rules for the safety of yourself and others.
• Ensure compliance to all policies, procedures, standard operating practices, with recommendations for action and continuous improvement.

This job description is not exhaustive.

The job description outlines the current position and will be subject to review in the light of development within the service. This will be in consultation with the post holder, as detailed in your Contract of Employment.