How do I get help with my Housing situation?

Our Housing Solutions Team will be dealing will all housing queries, whether you require Housing Advice or information on our Housing Register.

They will be managing cases from start to finish, so you will have your own individual case officer that will help you find the best solution for your circumstances.

How do I contact you?

We ask that you call us on 01362 656870, we will require the following information:

  • Name of person requiring Housing help
  • Their National Insurance Number
  • Their Date of Birth

If you are unable to contact us via the telephone you are able to complete our online form

What will happen next?

When you call you will speak to one of our Contact Centre staff who will forward your call to one of our duty Housing Solutions officers.

They will be able to offer you advice on housing related matters, based on your personal circumstances.

If your situation is not an emergency the Housing Solutions officer will book an appointment to see you, face to face in one of our council offices.

They will inform you of the date, time and location of your appointment and will provide you with a full list of documents required to be seen by the officer at your meeting.

What will happen at my appointment?

At your appointment your Housing officer will check your documents and discuss and agree with you your most appropriate housing options.

We have a high demand for social properties, and they are in short supply, so being added to the Housing Register isn't always the best solution.

Your Housing officer will work with you to find the most suitable outcome for your circumstances.

Last updated: 02/08/2021 09:04:01